Santa Cruz Hotels

"Not an all inclusive resort! The security deposit is outrageous! They also have unexpected fees! I REPEAT NOT ALL INCLUSIVE ‼️ u have to pay for everything on the resort everything!! "

"Everything was great"

"The suite has a connecting door that goes to a common area where you can hear everything happening in the room next door. Expect resort fees when you get there on top of your room fees."

"Accueil chaleureux et au devant des clients. Petite chambre correct sans plus. L'édifice aurait besoin de plus d'Amour. Le patio est un peu à l'abandon; porte d'Accès difficile; les spas inutilisables;"

"the front desk personnel were so helpful and knowledgeable. the hotel was beautiful, nice pool, pool bar and very clean rooms"

"Room was clean but it was noisy. The pool steps had slime on them. I reported the slime to a staff member. Nothing was handled and a fellow hotel guest slipped on the steps and had to be taken to ER. The umbrella's by the pool need to be secured in heavy containers or secured on the inside to prevent the wind picking them up and hitting your guests. The bar tender had a bad attitude. Not friendly to be a poolside bartender. Also, no one informed us that we could get lunch poolside. We had to heavily search it out. This should have been more highlighted especially since we arrived post ship departure and too early to check in. I do appreciate that the desk staff were friendly, welcoming and did tell us we could utilize the facilities and store our luggage until room available at 3:00 pm. Bed was comfortable however it was a queen bed on a king frame and so my husband kept hitting the frame with his shins. Need Queen bedframes for Queen beds or King beds for the King frame. Someone is going to injure themselves. The decor was lovely. The food was good. The pool and sitting was lovely and inviting. However, as said previously it needed some maintanance. Overall, this was a much better option for us compared to another hotel was had stayed at for similar cost. "

"Breakfast poor quality, not worth the money. Better option eating out"

"Very helpful staff"

"This property on Expedia has false pictures. The rooms are dingy, smells like mold.there are 2 lounge chairs by the pool when it averages 6-8 people by the pool. The hot tub isnt hot, it was empty when we got there til i complained. The views are either of the roof or broken concrete by the pool. The stairwell looks like it is from a scary movie. Homeless guy hangs outfront. This place is an absolute dump.Save your money , spend a little more money and stay somewhere else"