Ratings based on 267 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2024
Excellent amenities. Great restaurant. Professional staff.
Comment from Hotel Management
24 Mar 2024 by Equipo Santa Cruz Plaza Hotel , Hotel Management
Thank you for your feedback, Sylvia. We appreciate your kind words!
by A verified traveler
Posted 16 Mar 2024
by A verified traveler
Posted 19 Feb 2024
Beautiful hotel
Comment from Hotel Management
16 Mar 2024 by Equipo Santa Cruz Plaza Hotel , Hotel Management
Many Thanks Elvira!
by A verified traveler
A gem in the wine country
Posted 17 Dec 2023 on HotelsThe Plaza is a gem in the wine country. It is old but well maintained. The architecture is interesting and features many items like bas relief sculpture and stained glass. We had a comfortable room facing an inner courtyard which was quiet. Outside rooms on the plaza might have a lot of traffic noise.
The grounds are beautiful, with a small stream running through the property. The restaurant opens onto a pleasant, tree shaded outside courtyard by the outdoor pool. The is an indoor pool and spa but we did not visit.
We had good lunch on the day we arrived. We went to breakfast each morning and found very mixed results, ranging from a great omelette bar on the weekend to weekday buffet that featured cold, hard bacon and lukewarm, mostly liquid scrambled eggs. The service was attentive and friendly, however.
The concierge, Pablo, was fantastic. We had a great time chatting with him and getting laughs for our weak attempts at Spanish (we are English speakers, and found most of the staff could handle this well). He helped us plan excursions into the wine country, recommended great places to eat, and gave advice on the best way to drive to Vińa del Mar (our next stop).
The hotel is next to a museum and a casino. We spent several hours enjoying the museum, but did not check out the casino. Maybe next time.
by A verified traveler
Posted 26 Nov 2023
by A verified traveler
Posted 23 Jul 2023 on Travelocity
Comment from Hotel Management
17 Aug 2023 by departamento de reservas, Hotel Management
Estimado Linconyan Gracias por su calificación, nos alegra saber que disfruto de su estadía y esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar. Saludos
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
24 Jul 2023 by departamento de reservas, Hotel Management
Estimado Ken Gracias por compartir su comentarios, lamentamos en esta oportunidad no haber logrado cumplir con sus expectativas.Saludos cordiales
by A verified traveler
Posted 5 Jun 2023
a very pleasant stay with very friendly staff and an excellent breakfast buffet. if you come by car on a busy weekend, you may have trouble in parking inside and will need valet parking to park the car at a secure outside facility from the same hotel. to get it next morning may take a while.
Comment from Hotel Management
8 Jun 2023 by departamento de reservas, Hotel Management
Gracias Ullrich Gracias por su calificación y por compartir sus comentarios; nos alegra saber que disfruto de su estadía junto a la atención y amabilidad de nuestro equipo de servicio y del desayuno buffet.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar Saludos cordiales
by A verified traveler
Posted 22 May 2023 on Hotels
Comment from Hotel Management
23 May 2023 by Departamento de reserva , Hotel Management
Estimado Marcelo Gracias por su calificación; nos alegra saber que disfruto de su estadía, esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos cordiales
by A verified traveler
Posted 17 Mar 2023
Comment from Hotel Management
20 Mar 2023 by Departamento de reserva , Hotel Management
Estimada Karen Gracias por su calificación y por compartirla, nos alegra saber que disfruto de su estadía.Esperamos que en su próximo paso por el valle de colchagua nos vuelva a visitar.Saludos cordiales
