Ratings based on 931 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tamuning
Posted 13 May 2024
Close to highway and very clean.
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 29 Apr 2024
It was an excellent experience...although when the young very large group of students or athletes arrived, the quiet and manners at breadfast deteriorated...but otherwise, atmosphere, room & staff were pleasant & helpful.
by A verified traveler
Posted 28 Apr 2024
A good place to stay in SC if you want to be near Wilder Park.
by A verified traveler
Posted 21 Apr 2024
The beds are very hard. Loans in our room kept flickering. The room was not too clean. Bed blanket looked like it had blood on it. No fan in the bathroom. Sheets had hair on it. Bathroom counter had a white powered substance. Patio floor looked rusted and spider webs were everywhere. Pool was out of order and also the printer
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 16 Apr 2024
UCSC business purpose....close enough.
by A verified traveler
Posted 14 Apr 2024
The property is in need of same care and attention. For example, our suite had a sleeper sofa with disgusting stains on the cushions, the balcony had no furniture ( though there were rust marks on the balcony where I assume furniture once sat), the pool and jacuzzi were closed.
Staff, while polite, seemed to lack the authority to accommodate requests. For example, we requested moving to a lower floor due to someone on our party having a phobia of elevators. We were told that we paid for an upgraded room with a balcony and the lower floors didn’t offer that amenity. We told staff that we were quite happy to take the downgrade for the same fee. Staff insisted that because we booked through a third party, they couldn’t do that. What the could do is cancel our reservation with Expedia and charge us the maker rate for the downgrade which was $100 MORE than what we paid through Expedia!!!
We ended up paying extra for the balcony but had no way to enjoy it since there was no furniture.
Finally, we were supposed to have a king size bed and ended up with a queen.
Total disappointment in spite of its good reviews.
by A verified traveler
Posted 12 Apr 2024
Staff was nice. The room was clean. Comfortable mattress. Great location.
by A verified traveler
Posted 8 Apr 2024
