Ratings based on 959 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
We ended up cancelling our stay due to the limited parking. The “night auditor” was very rude! Lots of homeless around that area.
Comment from Hotel Management
10 May 2024 by Ozzie, Hotel Management
Hello Keesha,My apologies for both parking and interaction with our night auditor. Staff doesn't have authority to cancel without penalty and does have to go through the GM if we were to waive. Our parking is larger than most in area but can be limited depending what time you check and the vehicle. Sold out nights does create and issue at times. We hope next time you visit us we don't run into these issues.
by A verified traveler
Posted 10 May 2024
The location is perfect, the tub is great, the bed is not so good.
Comment from Hotel Management
10 May 2024 by ozzie, Hotel Management
Hello Mary,We appreciate the feedback regarding the location, room amenities and bed. We will use your comments to better improve the guest experience.
by A verified traveler
Posted 6 May 2024
Very nice, clean room for the money. I would recommend it.
Comment from Hotel Management
8 May 2024 by Customer Care Team, Hotel Management
Dear Richard, thank you for recommending us! We're thrilled to hear that you found our room to be very nice and clean, especially considering the value. Providing comfortable and clean accommodations at a reasonable price is what we aim for. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon! Best wishes,Customer Care Team
by A verified traveler
Posted 5 May 2024
It a place for stay over a night or emergency night nothing like a gateway is a small place, old buildings and super noisy not advices for family I feel I was in a motel plus the jacuzzi it was closed, the breakfast was the same the two nights that I stayed over.
Comment from Hotel Management
6 May 2024 by ozzie, Hotel Management
Hello Kevin,We appreciate your feedback on your recent visit. We apologize for jacuzzi as it was not closed by us but the city. We got it open finally 5/3 after the approval from city. We hope the next time you visit you have a different experience. Have a nice day!
by A verified traveler from ALGONQUIN HIGHLANDS
Posted 4 May 2024
Friendly staff, very accommodating
Great room
Good location
Comment from Hotel Management
6 May 2024 by Ozzie, Hotel Management
Hello Wanita,We appreciate your feedback on your recent visit. We hope to welcome you back sooner than later.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Customer Care Team, Hotel Management
Dear Mathew, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best wishes,Customer Care Team
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Customer Care Team, Hotel Management
Dear Joseph, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best wishes,Customer Care Team
by A verified traveler
Posted 1 May 2024
Office attendants or management and keep housing workers were excellent
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Dear Venustiano, we're delighted to hear that you had a positive experience with our office attendants, management, and housekeeping staff during your stay. Providing excellent service is our top priority, and we're thrilled that our team exceeded your expectations. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon for another great stay!Best wishes,Customer Care Team
by A verified traveler
Posted 30 Apr 2024
Staff was friendly
Comment from Hotel Management
30 Apr 2024 by ozzie, Hotel Management
Hello Nancy,We appreciate the feedback. We hope to welcome you back sooner than later.
by A verified traveler
Posted 27 Apr 2024
Great place
Comment from Hotel Management
29 Apr 2024 by Customer Care Team, Hotel Management
Dear William, thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. If there's anything specific that made your experience great or if you have any suggestions for how we can make it even better, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon! Best wishes,Customer Care Team
