Ratings based on 94 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
This was easily the most disappointing stay at a hotel in recent memory. A $250 room in a place called Santa’s lodge had my daughter as well as my wife and I, quite excited. Imagine our surprise, disappointment and disgust when we arrived and saw it first hand. A very dated and run down facility. Staff was friendly, but the lobby has a weird, dead vibe to it. Everything was closed and I mean everything. There’s no restaurant as I had heard there was, the souvenir shop was closed as well. The hallways are very dated and eerie….almost like a scene from “The Shining”. The decor is outdated and the Christmas decorations are covered in an inch of dust and grime. The room was tiny and hot. The beds were terrible and the tv was the size of one you find in a child’s bedroom with minimal channel offerings. The bathroom was so small you could barely turn around in it. No fridge, no microwave, no ice. Nothing at all available. This place is more like a discount motel that should cost about 60 bucks a night. I will not be back and I will do all I can to ensure that no one I know falls for the same bs I did when booking this room. The preview made this sound like a Christmas wonderland. It was more like a holiday in hell.
Comment from Hotel Management
17 Jun 2024 by Santas Lodge, Hotel Management
Thank you for the note. We apologize that your experience was not what we strive for. Appreciate the candid feedback.
by A verified traveler
Posted 9 Jun 2024
Property was outdated.
Comment from Hotel Management
16 Jun 2024 by OWNER, Hotel Management
THANKS FOR FEEDBACK
by A verified traveler from Clarksville
Posted 9 Jun 2024
Convenient to Holiday World. No microwave. No refrigerator. Dated facility. Beds are cheap and noisy, not what you'd expect for the price. Rooms are dark and minimal.
Comment from Hotel Management
9 Jun 2024 by OWNER, Hotel Management
FOR BETTER STAY YOU SHOUD CHOOSE DELUXE OR SUITES ON STANDARD ROOMS WE DONT HAVE MICROWAVE OR REFRIGERATOR
by A verified traveler
Posted 28 May 2024
Great!
Comment from Hotel Management
16 Jun 2024 by OWNER, Hotel Management
THANKS FOR STAY WITH US
by A verified traveler
Posted 13 May 2024
.
Comment from Hotel Management
16 Jun 2024 by OWNER, Hotel Management
THANKS FOR FEEDBACK
by A verified traveler
Posted 13 May 2024
Both my husband and myself loved our stay at Santa’s Lodge. The hospitality of the ladies working the front desk was amazing. From the moment we checked in until we checked out this morning. We will definitely tell our family and friends about this wonderful little town and all the great people .
Comment from Hotel Management
16 Jun 2024 by OWNER, Hotel Management
THANKS FOR STAY WITH US AND ENJYOING YOUR STAY
by A verified traveler
Posted 6 May 2024
We always enjoy our stay in Santa's Lodge! This last visit though was probably our best yet. The check in lady was very nice and more than accommodating. Especially when we found out the air in our room wasn't working. She immediately switched our rooms no questions asked. We also spent a good conversation talking about living in the area. We're tentatively planning on moving down that way and it was nice to get more family related information. We can't wait to come back in a few weeks with friends!
Comment from Hotel Management
6 May 2024 by Santas Lodge, Hotel Management
We are so glad you enjoyed your stay and are looking forward to seeing you again. Thank you for the kid words.
by A verified traveler
Posted 14 Apr 2024
Great for families!
Comment from Hotel Management
6 May 2024 by Santas Lodge, Hotel Management
Thank you. Please visit us again soon.
by A verified traveler
Posted 12 Apr 2024
No comment
Comment from Hotel Management
6 May 2024 by Santas Lodge, Hotel Management
thank you
by A verified traveler
Posted 10 Apr 2024
What a great find! This is a very large and well maintained hotel in Santa Claus; it was a delight! We stayed for the eclipse, and it was just perfect for our family.
Comment from Hotel Management
6 May 2024 by Santas Lodge, Hotel Management
Thank you for joining us for this spectacular event.
