Ratings based on 988 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
The room above me had at least 20 people staying in it both nights. There stomping around all night until 3 am talking loud then both morning several of them stood right outside my door at 7am talking very loudly and the stomping and jumping upstairs started that early in the morning again. How could staff allow that many people in one room. It was a horrible experience and I got zero sleep
Comment from Hotel Management
15 Apr 2024 by Customer Care Team, Hotel Management
Dear Louis, we apologize for the disturbance you experienced during your stay. This is not reflective of the peaceful environment we strive to provide for all our guests. We take noise complaints very seriously and regret that this situation was not handled promptly. Please know that we have taken note of your feedback and will work diligently to ensure that similar incidents are avoided in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful stay.Best Regards,Customer Care Team
by A verified traveler
Posted 14 Apr 2024
Dirty
Comment from Hotel Management
15 Apr 2024 by Customer Care Team, Hotel Management
Dear Susana, we're truly sorry to hear about the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is of the utmost importance to us, and we apologize for falling short of expectations. Rest assured, we are taking your feedback seriously and will review these concerns promptly with our housekeeping team to ensure that this does not happen again in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much-improved experience.Best Regards,Customer Care Team
by A verified traveler
Posted 11 Apr 2024
I like using this Quality Inn because it has a great low price, it is completely adequate. It includes free breakfast and is a convenient location to access the entire South Bay area.
Comment from Hotel Management
12 Apr 2024 by Customer Care Team, Hotel Management
Dear David, we're thrilled to hear that you enjoyed your stay at our Quality Inn and appreciate the value we offer with our competitive pricing and complimentary breakfast. It's wonderful to know that you find our accommodations completely adequate for your needs and that our convenient location allows you easy access to the South Bay area. We strive to provide a comfortable and convenient experience for all our guests, and we're delighted that you've found that to be the case. Thank you for your loyalty, and we look forward to welcoming you back for many more enjoyable stays in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Dear Julie, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team
by A verified traveler
Posted 7 Apr 2024
Could be clearer
Comment from Hotel Management
8 Apr 2024 by Customer Care Team, Hotel Management
Dear Francisco, we deeply regret that your experience did not meet your expectations. We understand that clarity is crucial in handling concerns. We apologize for any ambiguity in our response and want to assure you that we take your feedback seriously. Your comfort and satisfaction are paramount to us, and we are committed to improving our communication and tackling any issues you may have encountered. Please feel free to reach out to our team directly so we can better understand your concerns and work towards a resolution. Best Regards,Customer Care Team
by A verified traveler
Posted 31 Mar 2024
For the price, this was a decent room. The room itself was clean. It could use some upgrades in the bathroom.
The negative thing was the parking. When we got back at night the lot was full and had to park behind the motel. It’s not the best area so I was definitely nervous and checking on my vehicle throughout the night.
Comment from Hotel Management
2 Apr 2024 by Customer Care Team, Hotel Management
Dear Susan, thank you for sharing your feedback with us. We're pleased to hear that you found our room to be clean and that you appreciated the value of the price paid. However, we apologize for any inconvenience you experienced with the parking situation. We understand that this can be concerning, and we assure you that the safety and security of our guests and their vehicles is of the utmost importance to us. We'll certainly look into ways to improve the parking experience for our guests in the future. We hope to have the opportunity to welcome you back for a more seamless stay.Best Regards,Customer Care Team
by A verified traveler
Posted 29 Mar 2024
The room was very dirty!!!
Comment from Hotel Management
1 Apr 2024 by Customer Care Team, Hotel Management
Dear Adriana, we sincerely apologize for the unacceptable condition of your room during your stay. Maintaining cleanliness is a fundamental aspect of our commitment to guest satisfaction, and we deeply regret that we failed to meet your expectations in this regard. Your feedback is invaluable, and we will immediately share this issue with our housekeeping team to ensure that such lapses do not recur. Please rest assured that this does not reflect our usual standards, and we appreciate you bringing it to our attention. If there is anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve on a future visit.Best Regards,Customer Care Team
by A verified traveler from Keizer
Posted 25 Mar 2024
Was a decent place to stay room was clean and comfortable, just a little seedy, definitely has long stays there. I think most of the issues came from the apartment complex Nextdoor. Always heard yelling and police over there a few times. Room was clean, staff were nice, for the price overall good stay.
Comment from Hotel Management
27 Mar 2024 by Customer Care Team, Hotel Management
Dear Frank, we appreciate your feedback and are glad to hear that you found your room clean and comfortable during your stay. However, we apologize for any inconvenience caused by the noise from the neighboring apartment complex. We understand that a peaceful environment is important for our guests, and we will do our best to handle this issue to ensure a more pleasant experience in the future. Thank you for recognizing our staff's efforts and for choosing to stay with us. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Customer Care Team
by A verified traveler
Posted 21 Mar 2024
You know the saying “you get what you pay for” well this is a good example. Definitely stayable but I booked a King bed and got a full, not pleased about that.
Comment from Hotel Management
22 Mar 2024 by Customer Care Team, Hotel Management
Dear Cora, we appreciate your feedback and apologize for any inconvenience caused by the discrepancy with your bed type. Your satisfaction is important to us, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously and will work to ensure that future guests receive the accommodations they expect. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team
by A verified traveler from Riverside
Posted 21 Mar 2024
Unfortunately, we did not stay at this property. Upon arrival there was a lot of sketchy people in the parking lot and around the area. I’m not sure how this hotel had such a high rating. Not knowing the area we booked this hotel due to the ratings but in person, we did not feel comfortable or relaxed in this unsafe environment.
Comment from Hotel Management
22 Mar 2024 by Customer Care Team, Hotel Management
Dear Theresa, we apologize for the discomfort you experienced upon arrival and understand your concerns regarding the environment. Please rest assured that we take guest safety very seriously, and we are disappointed to learn that we did not meet your expectations in this regard. Your feedback is invaluable, and we will use it to handle any issues and improve our services. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Best Regards,Customer Care Team
