Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Fast check-in. Our room was impecable and cleaned daily! Staff was beyond courteous. Would definitely stay here again. 10 stars for handicapped accessibility
by A verified traveler
Posted 29 Apr 2024
property was clean, felt safe, and relatively easy access to where I wanted to go. if you have transportation, this is a good choice
by A verified traveler
Posted 25 Apr 2024
This was a find. Clean comfortable redecorated room with all amenities (even an iron and ironing board). Good room air and heat control, microwave, refrigerator (about half size), rapid hot water. For a small location the breakfast (included) was outstanding. I highly recommend. close to San Jose airport and major transit routes.
Comment from Hotel Management
26 Apr 2024 by Dhez, Hotel Management
We are so happy to hear that you have found your lodging partner when in Silicon Valley...see you soon!
by A verified traveler from Las Vegas
Posted 13 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Dhez, Hotel Management
Thank you for the great review AND your patronage!
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Dhez, Hotel Management
Sorry we were unable to deliver the lodging expectations normally reviewed by our hotel and staff. I hope we are given another try to hit the 5-star rating we are so often reviewed.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Dhez, Hotel Management
Thank you so much for the 5-star vote!!!
by A verified traveler
Posted 23 Mar 2024
Located near most of the things we wanted to see.
Comment from Hotel Management
26 Apr 2024 by Dhez, Hotel Management
Thanks for the review and we look forward to you coming back again.
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
14 Mar 2024 by Front Desk, Hotel Management
Thank you for sharing a review of your recent experience. Our team here at Best Western University Inn Santa Clara and for choosing us. We do hope to see you again in your next visit when you in the area.Best regards,Best Western University Inn Santa Clara CA 95050
by A verified traveler
Posted 4 Mar 2024
Rude staff
Comment from Hotel Management
7 Mar 2024 by Dhez, Hotel Management
I'm sorry you experienced some kind of staff issue as that is not a reflection on the outstanding customer service scores and reputation we have built for our hotel. If there is a specific instance that you would like to discuss, I am more than happy to review and resolve any inconvenience.
by A verified traveler
Posted 24 Feb 2024
This was our first time staying in San Jose, definitely not the last!! Will recommend this property to family and friends.
Comment from Hotel Management
3 Mar 2024 by Best Western University Inn Santa Clara, Hotel Management
We Thank you for taking a moment to share your experience at Best Western University Inn Santa Clara. We’re proud to delivergreat value to our guests, so we’re delighted that you found ourservice to be well priced. We hope you’ll visit us again soon :-)again Thank you for choosing us.Best regards,Best Western University Inn Santa Clara
