Santa Ana hotel rooms a the Shangri-La Hotels and Resorts

"Nice service"

"Me and my family had a great stay at Kingsford Hotel Manila that we booked another night. Just a few things that I wish they have a bathub and microwave in the room. Also, I thought they have 3 swimming pools facility but it's only one. I guess maybe bcoz the other one is for kids and there's like a mini jaccuzzi type pool in the corner."

"excellent service and hospitality and the food"

"Very close to everything"

"Very clean Hotel"

"It's close to the international terminal of the airport. It is a clean and comfortable place to spend the night before an early flight. "

"Clean and secure"

"Accessible to everything"

"I was treated like a celebrity! Elijah was newly promoted from bell desk to clerk and I was his first-ever check-in. He remembered me from previous stays and offered me a wonderful upgrade room. Erika was my 22nd floor housekeeper extraordinaire: she made sure I was stocked with extra towels, toiletries, and water AND made a masterful towel animal design which she left on my bed every day. I ended up with a wonderful menagerie of swans, elephant, scorpion, monkey, hearts-all done with towels. Aina the team lead also remembered me and was a delight. Liam the bellman, Patrick and Trish at the front desk were great also. Also Darius and Dee. Jun, the Spice restaurant manager made sure they were stocked with Coca Cola for me. Hotel security and all the staff greeted me by name! And didn't need prompting by looking up my name on the computer. The BEST personalized customer service. Heads and shoulders above branded international hotels for service. I highly recommend the GRAND!"