Santa Ana hotel rooms a the Shangri-La Hotels and Resorts

"Truly 5 star hotel. Very nice!!"

"The staff was remarkable and very accommodating. A very convenient location as well, being next to the mall (walking distance). I will definitely recommend Dusit to any of my relatives and friends who come to visit Manila. Well done👍💯"

"one of the best customer service"

"The Housekeeper Juliet on the 6th Floor was the BEST I have had in over 45 years. The hotel staff is uniformly amazing in all aspects. Dining rooms, gyms, front desk, security, housekeeping, room service - AMAZING "

"The hotel was excellent, big rooms, clean, beautiful lobby, bit theres no area to drop off your luggages. Our car just park on the side street and we unload our luggages "

"Place is very accessible and a lot space to walk around. Plenty of eating options very nice swimming pool. Overlooking Manila de Bay. However place a bit old and lack of modern ref and coffee maker."

"Our family upgraded to the Executive Lounge Package through Hotels.com. The details were not clear - i.e., we thought the package was for our entire family but it was only for my wife and I and our four year old. But, we had a 7 and 9 year old with us. Originally, the hotel team member said we had to pay but told them that their details on Hotels.com were not clear, and their manager on duty was very understanding and waived the charges for our 7 and 9 year old. Throughout our stay, the hotel staff kept in touch with our through text messages and quick to respond for any inquiries. We really liked the Executive Lounge Package - it definitely elevated the experience for our family. For my business trip and family trip to the Philippines this will definitely the #1 choice. "

"Special thanks to Ken, Lem and Pau. They're so professional and polite. "

"Hospitable and friendly staff from start to finish. Facility is clean and awesome quality customer service provided. Thank you. "