Ratings based on 834 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Everything
by A verified traveler
Posted 7 Jun 2024
Room was hella dirty. Front desk was very rude
Comment from Hotel Management
7 Jun 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Nick, Thank you for taking the time to tell us about your stay at the Red Roof Inn Santa Ana. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. Please accept our sincerest apologies for the lack of cleanliness in your room and the encounter you had with the staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Jun 2024
Easy to check in. Thin walls but that's expected for motels. Pool was far from our room.
Comment from Hotel Management
7 Jun 2024 by Olivia RediResponse Specialist, Hotel Management
Hello Minhchau, Thank you for telling us about your stay at the Red Roof Inn Santa Ana. I am glad you found our check- in process to be easy, despite the thin walls and the pool being far from your room. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
It is ansfforable place that os vlean and safe.
Comment from Hotel Management
19 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN SANTA ANA. Kenneth, I am happy to hear that you found our hotel to be affordable and clean hotel, and you felt safe. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Kenneth, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Go Motel 6 or something. Straight up Ghetto.
Comment from Hotel Management
16 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Jaime,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Santa Ana. It's disheartening to hear that you found our property to be ghetto. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Red Roof would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hello Emmanuel, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Santa Ana and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 6 May 2024
My car got hit by a hit and run driver. There are not enough cameras to cover the parking lot. The maid bangs on the door like if she was was the God Damn Police. Even afterr you scream that i was coming, to hold on im getting dressed. Still. Banging on the god dam door. Loud, loud , loud.! All day. All night and day!. You have to be loud just to fit in. Horrible stay.
Comment from Hotel Management
7 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Jaime, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SANTA ANA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the incident that occurred in the parking lot, the noise disturbances and the encounter you described with the staff. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 30 Apr 2024
Really good service
Comment from Hotel Management
1 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Santa Ana. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with our services. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
22 May 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Jennifer, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SANTA ANA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Eriko, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Santa Ana and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
