Ratings based on 982 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Not rooms
Comment from Hotel Management
19 Jun 2024 by Brand Experience Team, Hotel Management
Hi Eduardo,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6
by A verified traveler from Redondo Beach
Posted 16 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 11 Jun 2024
The area was unsafe
Comment from Hotel Management
12 Jun 2024 by Sophia CSR, Hotel Management
Hi Norman,It is disheartening to read your opinion about our hotel. We regret the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 4 Jun 2024
There were several cockroaches in the room. I got bit on the back twice.
Comment from Hotel Management
5 Jun 2024 by Brand Experience Team, Hotel Management
Hi Anthony,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6
by A verified traveler
Posted 4 Jun 2024
Accommodating
Comment from Hotel Management
5 Jun 2024 by Brand Experience Team, Hotel Management
Hi Carlos,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Sophia CSR, Hotel Management
Hi Jose,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
3 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
1 Jun 2024 by Sophia CSR, Hotel Management
Hi Brenda,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
9 May 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
