Ratings based on 146 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tallahassee
Posted 26 May 2024
This hotel is situated in an ideal spot; very close to the island so that you see dozens of bird species from it's fabulous deck. The infinity pool is gorgeous as are all the grounds. Well worth the ride to the hotel! They have jet ski, kayaks and even will take you on a boat ride around the lake.
The staff were absolutely spot-on. The food was very good. Rooms were comfortable and they use solar power to heat the shower (very hot water!) and provide power.
Definitely will be back!
Comment from Hotel Management
27 May 2024 by Alejandro Rodríguez (G.M) , Hotel Management
Thank you for your review Tomas! Hope we can have you back another time.
by A verified traveler
Posted 18 May 2024
The best hotel stay I have ever had!
It's hard to know where to begin
The drive up to the property is a bit sketchy due to the unpaved road with lots of potholes. I drove a sedan and just had to take my time driving slowly and made it safely. The views of the lake are breathtaking from sun up to sundown. The property is sleek, clean, modern and comfortable. My room was quaint and had everything I needed. They even had hot water which is apparently uncommon for the area.
I only stayed 1 day at the property and I wish I had stayed for my whole trip. I was 1 of 2 people staying at the property at the time and I felt like a celebrity who rented to whole place out lol. The whole staff was super kind and were quick to assist me with any of my needs. My first evening there I enjoyed dinner and drinks in the lounge/dining area. The food/drinks were really good, I happened to notice ALOT of geckos which is not something I'm used to so it freaked me out. Eduardo the amazing bar area attendant was super helpful by doing a sweep of my room to check for any critters before I went to sleep. This is not a negative remark against the hotel as that's just the wildlife there.
The next morning I had my complimentary breakfast and then did my complimentary hour long kayak ride, shortly after I did the Jet ski which was $40 for 30 mins. My whole stay was a 10/10 experience and cannot wait to return
Comment from Hotel Management
27 May 2024 by Alejandro Rodríguez (G.M) , Hotel Management
Thank you for your review Tanasha!
by A verified traveler from Sherman Oaks
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Alejandro Rodríguez (G.M) , Hotel Management
Thank you for your review!
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Alejandro Rodríguez (G.M) , Hotel Management
Thank you for your review!
by A verified traveler
Posted 4 Apr 2024
The hotel is good. But the way to get very bad too many holes
Comment from Hotel Management
5 Apr 2024 by Alejandro Rodríguez (G.M) , Hotel Management
Thank you for your review!
by A verified traveler
Posted 4 Apr 2024
Amazing property and staff!
The facilities and views were just perfect for our short stay. We relaxed by the pool, hiked the volcano (which the staff helped arrange transportation for- about an hours drive) and kayaked on the lake.
The road to the hotel is very rough so take note and go slow! There is nothing to do within walking distance of the hotel so this is more of a “stay and play” kind of place. The lake, at least at the moment, wasn’t swimmable, and I hear it won’t be for a while. But they have kayaks, jet skis, paddle boards and boat ride opportunities! The food and service (and bartending skills!) were great! Overall, I highly recommend!
Comment from Hotel Management
4 Apr 2024 by Alejandro Rodríguez (G.M) , Hotel Management
Thank you for your review!
by A verified traveler
Posted 3 Apr 2024
Road is bad but nice hotel
Comment from Hotel Management
4 Apr 2024 by Alejandro Rodríguez (G.M) , Hotel Management
Thank you for your review!
by A verified traveler
Posted 3 Apr 2024
Beautiful place at the very end of the road around Lake Coatepeque. Super clean, great friendly staff, nice swimming pool onsite, private free parking, and the only minor inconvenience is its location, at the very end of the road that goes around Lake Coatepeque, so a bit isolated from everything else. A/C worked perfectly, but if you want to sleep in, do NOT get the rooms with lake views as the sun will shine right on you and even the blackout curtains won’t block it.
Also, hot water pressure was very weak, which seems to be quite common in El Salvador.
That said, a wonderful place with spectacular views of the lake, surrounded by beautiful views and nature at its finest, so I’d highly recommend it!
Comment from Hotel Management
5 Apr 2024 by Alejandro Rodríguez (G.M) , Hotel Management
Thank you for your review!
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Alejandro Rodríguez (G.M) , Hotel Management
Thank you for your review!
by A verified traveler from Bellport
Posted 8 Mar 2024
Excellent customer service, very friendly and helpful staff, clean bedrooms, and ample space. Would definitely recommend. Also the food is good here.
Comment from Hotel Management
11 Mar 2024 by Alejandro Rodríguez G.M, Hotel Management
Thank you for your review!
