Ratings based on 1,156 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Rooms dirty, had to change room. No towels in first room, when asked for extra towels.
, did not have any. Told couple of hours to get towels??? Place is run down. Told rooms on upoer floors are better when cgecking out, out when checking in?
Comment from Hotel Management
1 May 2024 by Cheryl C., Hotel Management
We're truly sorry to hear about the issues you experienced during your stay, Richard. This is certainly not the level of service we aim to provide. Your feedback is valuable to us, and we'll work diligently to address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 30 Apr 2024
Overall outstanding facility with top-notch service--all the employees we interacted with were professional, knowledgeable, and friendly. We had a great experience that exceeded our expectations.
Comment from Hotel Management
1 May 2024 by Cheryl C., Hotel Management
Leslie Ann, we're thrilled to hear that you had such a positive experience with us! Providing outstanding service is our priority, and we're delighted that we could exceed your expectations. Thank you for choosing us, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 30 Apr 2024
Balcony is filthy dirty and does not appear to have ever been cleaned
Comment from Hotel Management
1 May 2024 by Cheryl C., Hotel Management
We're sorry for the cleanliness issue with your balcony, Tim. We'll make sure to address this promptly and ensure that our cleaning procedures are improved. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Apr 2024
The bathroom door was broken and had water damage. Free airport shuttle had no driver so had to taxi. No one knew where ice machine was. One person said 9th floor another 3rd floor. Finally found it outside emergency door. The food was ok. They did not deal with cash at all. Had no cash on hand.
Comment from Hotel Management
1 May 2024 by Cheryl C., Hotel Management
Pamela, we apologize for the inconvenience with the broken bathroom door and water damage, as well as the issues with the airport shuttle and locating the ice machine. We'll work to improve communication and address these concerns promptly. Thank you for your feedback.
by A verified traveler
Posted 28 Apr 2024
The breakfast was good. The fountain in lobby was beautiful. We liked glass elevator. Staff was great.
There was a hole in shower ceiling around sprinkler. There was mold around vent. Room was musty. Sofa bed you could feel every spring. Sheets and shower curtin were stained . Floor didnt seem to be vacumed.
Comment from Hotel Management
1 May 2024 by Cheryl C., Hotel Management
We appreciate your positive feedback on the breakfast, lobby features, elevator, and staff. However, we apologize for the issues you experienced with the room, including maintenance and cleanliness concerns. Your feedback is valuable, and we will address these issues promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.
by A verified traveler from Flagstaff
Posted 23 Apr 2024
Staff are friendly. Rooms are clean and spacious. Breakfast is good and adequate.
Comment from Hotel Management
28 Apr 2024 by Cheryl C., Hotel Management
We're delighted to hear that you found our staff friendly, rooms clean and spacious, and breakfast enjoyable during your stay with us. Providing a positive experience for our guests is always our top priority, and we're glad that we could meet your expectations in these aspects. Should you have any further feedback or if there's anything else we can do to enhance your future stays, please feel free to let us know. We appreciate your kind words and look forward to welcoming you back again soon!
by A verified traveler
Posted 22 Apr 2024
Stayed for two nights, 2 adults 2 teenagers. Room was spacious had everything we needed and then some. Our bed was so comfortable, breakfast was great boys and indoor pool was also enjoyed. We will definitely stay again.
Comment from Hotel Management
23 Apr 2024 by Cheryl C., Hotel Management
Natalie, thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your spacious room, comfortable bed, delicious breakfast, and the indoor pool during your stay. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please let us know.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Cheryl C., Hotel Management
We're thrilled to hear that you had a wonderful experience during your stay, Irina! If there's anything specific that stood out to you or any staff member who went above and beyond, we'd love to hear about it. Your feedback helps us ensure that every guest has a fantastic stay.
by A verified traveler
Posted 19 Apr 2024
The staff is Very Friendly! The Facility is Open & inviting
Comment from Hotel Management
19 Apr 2024 by Cheryl C., Hotel Management
Thank you for your positive feedback, Angel! We're glad to hear that you found our staff friendly and the facility inviting. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again soon!
by A verified traveler
Posted 18 Apr 2024
The property was very, very run down. Our room had scratches all over the walls, dents in the door, dirt piled up in the corners, filthy carpet, stained duvet covers, poor lightning, broken fridge (which led to our left overs spoiling), etc. The staff was very kind though, we got our money back for the spoiled food and they recommended a nearby restaurant that was open to delivery, straight to our room. They also had a nice selection of drinks/snacks near the front counter. The hotel itself is VERY run-down but the staff is lovely. It met our needs but I probably won't stay there again.
Comment from Hotel Management
19 Apr 2024 by Cheryl C., Hotel Management
Erin, we are so sorry to hear about the condition of your room. Thank you for recognizing our staff's efforts to assist you during your stay. Your feedback is important to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. If you decide to give us another chance, we hope to provide you with a much-improved stay.
