Ratings based on 69 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2022 on Hotels
Nice and Fiendly
Comment from Hotel Management
4 Oct 2022 by staff hotel sant'elia , Hotel Management
Dear Mr. Mario, thank you so much for your kind feedback and for tha high score you gave us. It is a pleasure for us to know that we work good and that we leave a good opinion in our guest!Hope that you can come back in the future for an other holiday or stay and we are glade to give you our welcome. See you soon and all the staff thanks for your positive review, Best Regards, The Staff Hotel Sant'Elia,
by A verified traveler
An enjoyable stay.
Posted 7 Jul 2022 on HotelsWhilst the hotel was been renovated, we enjoyed our entire stay that included a morning breakfast each day. The staff were especially friendly and went out of their way to assist. Claudia & Daniel made it easier to converse since they both spoke English.
Comment from Hotel Management
22 Aug 2022 by Direzione- Hotel Sant'Elia , Hotel Management
Dear Guest, thank you so much for your kind and positive feedback. We are so happy, thth everything was going fine and that all our services could garanteed you agood stay in our Hotel. We are so glade and appreciate all your nice comment about the friendly staff and the two receptionist, Claudia and Daniele, says thank so much to you, too. We hope that you could come back for a next stay or holiday in Sant'Elia and you're welocme guest when ever you want!Best Regards, Staff Hotel Sant'Elia
by A verified traveler
Posted 10 Sep 2021
Very helpful and friendly staff!
Comment from Hotel Management
14 Oct 2021 by Staff Hotel Sant'Elia , Hotel Management
Dear Mrs. Palma,
Thank you so much for your nice and kind feedback.
It is a pleasure for us , to read your review and it is a great pleasure to have you every time as our welcome guest.
Hope to see you soon for a next stay and al the staff from the Hotel says thanks.
Best Regards,
Staff Hotel Sant'Elia
by A verified traveler from Novi, Mi
Posted 11 Oct 2019
Friendly service and excellent food. Claudia is a wonderful manager.
Comment from Hotel Management
21 Oct 2019 by Head of Reception , Hotel Management
Dear Guest,
thank you so much for your positive review. We are very happy, that you had a great and a good time with your stay in our Hotel and that you appreciate all our service in a positive way.
It is for us a great pleasure that you have also appreciated the kindness of the staff. We thank you for this.
Hope to see you soon as possible for a next stay and you will always be welcome guest.
Best Regards,
The Staff of Hotel Sant'Elia
by A verified traveler from Springfield
Posted 9 Sep 2019
Overall very nice but small cramped bathroom and tiny shower
Comment from Hotel Management
11 Sep 2019 by Responsabile Reception , Hotel Management
Gentile Cliente,
ringraziamo per la sua recensione e prendiamo nota di quanto segnalato da Lei.
Lieti di poter Vi avere ancora come Ns. graditi ospiti Vi salutiamo ringraziando Vi di averci scelti per il Vs.l soggiorno.
Cordialmente,
Lo Staff Hotel Sant'Elia
by A verified traveler
Good value for price.
Posted 2 Nov 2018 on HotelsGood overall experience,friendly staff.clean.
Good choice of breakfast.
Location not great for shops -industrial, otherwise ok
Comment from Hotel Management
5 Nov 2018 by direttore , Hotel Management
Dear Customer ,
We are pleased to read your review that all our services have been evaluated positively. Thank you for taking the time to review and share your experience on Expedia.com, too.
As for the location, we are 10 minute drive from the center of Cassino and 6 minutes from Sant'Elia, all well connected with various public transport.
We hope to see you soon for another stay where you are welcome,
Kind regards,
The Staff of Hotel Santelia
by A verified traveler
Good for Location
Posted 29 Oct 2018 on HotelsThe hosts and staff were terrific, kind, polite and friendly and understood that the ultimate goal is the customer experience.
While the hotel is a bit dated so are most hotels in the area. Rooms were clean and maintained albeit the shower in our room was too small and tight.
Breakfast was average but everything and every day was always fresh...and the coffee was great!
Comment from Hotel Management
1 Nov 2018 by claudia , Hotel Management
Dear Mr. Alex,
thank you so much for taking your time to review our Hotel.
We are happy that you had valued positively all our services and have been able to appreciate the friendliness of all the staff. We are sorry that you may have found the shower a bit small, but overall you have positively assessed all the rest and the cleanliness of the room, too.
Also, we are pleased to read that the breakfast was of your liking, appreciating its daily freshness and also the good italian coffee.
We hope that you're be able to get back to us soon, for a future stay,
Sincerely,
The Staff of Hotel Santelia
by A verified traveler
All good except the air conditioner
Posted 20 Aug 2018 on HotelsI would have given the hotel 5 stars except the air conditioning system doesn't work worth a darn. Although the units operate they are not capable of getting the room cool. Granted my room faced the rising sun but it shouldn't have been so hot in the room that it woke me up. The management seemed to think that just because the unit was running it was all ok.
Comment from Hotel Management
24 Aug 2018 by Claudia - Reception , Hotel Management
Dear Mr. Livio,
at first thank you so much for your feedback.
Sorry that, despite all the air conditioning, the room was warm.
As you requested, we proceeded to see to improve the air conditioning service with immediate intervention to solve everything. We still apologize and hope you can come back for a future stay where you will always be welcome.
Yours sincerely
Staff Hotel Santelia
Recommended
for Everyoneby A verified traveler
Posted 2 May 2018
nice on the road hotel , basic room , very standard breakfast , relatively small rooms , clean though .
2.5-3 stars . no more .
staff was friendly and tried to help
Comment from Hotel Management
3 May 2018 by Reception , Hotel Management
Dear Guest,
Thank you so much for your nice reviews. We are glade to know that your stay was well , especially that our staff was friendly and helpfull.
Hope, that you will come back for a further stay and you will be as wellcome.
Best Regards,
The Staff of Hotel Santelia
by A verified traveler
Basic Accommodation, Done Very Well.
Posted 4 Jan 2018 on HotelsWe only stayed one night, but enjoyed the hotel. This is a basic hotel, but is done very well. Updated rooms and everything worked well. I especially liked the separate heater in the bathroom (we were there in the winter). Lovely breakfast.
Comment from Hotel Management
8 Jan 2018 by Claudia Fortuna - Reception , Hotel Management
Dear Customer,
First of all, we would like to thank you for the words of appreciation you expressed in your review. Reading his review, we are happy that your stay was liking and thank you for choosing the Hotel Santelia for his brief stay in the city. We are pleased to know that everything worked, starting from the heating in the room to finish the appreciation of the delicious breakfast.
We hope to have you back soon as a welcome guest in our Hotel for your next return to Italy.
Yours sincerely,
Hotel Santelia Staff
