Ratings based on 228 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hartsdale
Posted 29 Apr 2024
One of best sunset
by A verified traveler
Posted 20 Sep 2023
Beware of misleading photos and reviews for this hotel. I have no idea how this property is considered a 4 star hotel considering how run down and unclean it is. We arrived at this hotel full of excitement for our first trip to the amalfi coast. The room was nothing like the photos shown on the site. Room was tiny and cramped, only one person could walk through at a time. Bed sheets had stains and holes in them. Bath towels had holes in them and the shower would fill up in standing water when you showered. The complimentary breakfast buffet consisted of watery powdered eggs, some breakfast meat, a few slices of fruit (that would run out after each guest took some), some pastries, and some plain stale bread. The hotel offers a complimentary shuttle to sorrento and gives you a time schedule for pickup and drop off. We used the shuttle to go to town for dinner since the food from the hotel was barely edible. One evening we decided to take the last shuttle back after dinner. The driver left before the scheduled time and we were offered no assistance from the hotel other than excuses and were forced to walk back to the hotel as there were no available taxis. I recommend looking into other hotels before booking this place. By far the most disappointing property we stayed at on our entire Italy trip.
by A verified traveler
Posted 17 Jun 2023 on Hotels
by A verified traveler from Belleville
Posted 5 Jun 2023
The exterior areas of the hotel are lovely, but inside the hotel looks very dated, and I was disappointed in our room, which was a deluxe double. It was very basic, and in need of a refresh, although it seemed more updated then the room our friends had. The view was great, but our patio was far from ideal with 3 other rooms connected right to it, separated by a few planters, but very uncomfortable if other people were outside. Our room was also extremally noisy. All of the noise from the restaurant, came up the stairway right to our room, as well as the elevator, and hallway in general. There were also 2 weddings held at the hotel while we were there, and our room was right above where they were being held. There is no soundproofing at all. The staff were excellent, and the view was fantastic, but I would choose a different hotel if I were back in the area.
by A verified traveler
Posted 4 Jun 2023
by A verified traveler
Posted 3 Jun 2023
by A verified traveler
Posted 11 May 2023
by A verified traveler
Posted 4 May 2023
The staff is amazing...Marena keeps the hotel sparkling! The desk staff handles your every need. Shuttle bus to and from Sorrento is a fabulous convenience.
We had 2 holidays here....highly recommend!
by A verified traveler
Posted 25 Apr 2023
Absolutely beautiful area and hotel. Staff were wonderful, and very helpful. We immediately felt relaxed and comfortable as soon as we got there. The view and atmosphere cannot be beat! Highly recommend if you are heading to Sorrento! Already planning a return trip!
by A verified traveler
Posted 13 Apr 2023
This was an amazing place near Sorrento. We got a hotel room with an ocean view and a balcony and the view was amazing we always had a beautiful sunset out our balcony. The staff was very kind, gave us a welcome lemon slush drink and even showed us to our room and the amenities of the hotel and our room. They were always there for anything we needed assistance with and were very kind and helpful. Only downside was the wifi wasn’t super reliable in the room. They also had a free shuttle to bring you to Sorrento city center which was very convenient! Next time we come to Sorrento we are definitely staying here! Highly recommended.
