Ratings based on 438 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Highfields
Posted 14 Apr 2024
First time ever no tissues in room
Not impressed with dogs staying and barking
by A verified traveler
Ok but not without issues
Posted 18 Jan 2024 on HotelsThe hotel was ok. Very tiny room. Although I booked this stay as a VIP member; they did not openly offer the VIP benefits. I had to go back to the desk to ask about the sparkling wine which they then brought to room. I was not upgraded even when I could see better rooms available - they said it is not guaranteed. Even though I could show her parking credit was a VIP benefit offered at booking, the receptionist said not offered at their hotel. I was not charged when checked out by a different receptionist. The restaurant staff were very friendly, but he brought my carpaccio and we waited at least 10-15 minutes for them to bring my husbands. It was NOT noted when booking that the hot tub is an extra cost of 20 Euros per person for one hour. The hot tub was the reason we booked this hotel but did not use due to cost and time limit. Should be disclosed as part of offer when booking hotel.
Comment from Hotel Management
30 Jan 2024 by Tiziana, Hotel Management
Good morning, thank you for choosing the Villa Sylva hotel to stay in Sanremo.Being a VIP member gives you the right to a bottle of sparkling wine in your room and WI-FI. The upgrade can only take place if there are rooms available (but we were fully booked).The parking service is not included and is subject to a fee for all customers as indicated on the site, as are the costs of access to the spa.Best regards,The Manager
by A verified traveler
Posted 25 Oct 2023
Nice hotel, grounds and location. Easy walk to nice restaurants in 10 minutes.
by A verified traveler
Posted 9 Oct 2023
Beautiful hotel, views and rooms. Excellent breakfast.
If walking, a uphill location ad a bit far from centre.
Dinner was ok, small portion and a bit pricey compare to other places.
by A verified traveler
Posted 12 Sep 2023
by A verified traveler
Posted 4 Sep 2023 on Hotels
by A verified traveler
Posted 25 Aug 2023
by A verified traveler
Summer family trip
Posted 10 Aug 2023 on HotelsThis was the first location in a trip around Northern Italy. The rooms were fine, nicely decorated, and the staff changed the children's room from a double to a twin on arrival (although this had been requested previously). Balcony views on the front of the hotel are much better than the back of the hotel.
Comment from Hotel Management
21 Feb 2024 by Tiziana, Hotel Management
Good morning, thank you for your good feedback.We hope to see you again in the future.Best regards
by A verified traveler
Lovely villa
Posted 29 Jul 2023 on HotelsBeautiful hotel and setting with terraces and balcony. Only slight drawback is distance from old town
Comment from Hotel Management
5 Aug 2023 by Tiziana, Hotel Management
Good morning, thank you for your good feedback.We hope to see you again in the future.Best regards
by A verified traveler
Posted 22 Jun 2023
Beautiful, clean and classy hotel, very friendly staff. This was my second time here and I very much liked it.
Comment from Hotel Management
27 Jun 2023 by Tiziana, Hotel Management
Good morning,thank you for the good feedback for Hotel and services.We hope to welcome you again in the future.best regards,The Manager and The Staff
