Ratings based on 98 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great holiday nice hotel.
Posted 27 Feb 2022 on HotelsFood excellent, location good but out of town. Rooms comfortable, almost all staff extremely friendly.
Comment from Hotel Management
28 Feb 2022 by Jenny Ducki, Hotel Management
Dear Denis,
Thank you very much for the positive review. We are glad to hear that you enjoyed your stay. We hope you collected many memorable moments and we would love to welcome you again soon.
Kind regards from the entire Sentido alpenhotel Kaiserfels Team
by A verified traveler
Posted 27 Feb 2022
Great location right by skischool and lifts. Rockbar Nextdoor was perfect for lunch.
Lovely pool area.
We were half board which I would recommend.
Would return.
Comment from Hotel Management
28 Feb 2022 by Jenny Ducki, Hotel Management
Dear Toby,
Thank you very much for the positive review. We are glad to hear that you enjoyed your stay. We hope you collected many memorable moments and we would love to welcome you again soon.
Kind regards from the entire Sentido alpenhotel Kaiserfels Team
by A verified traveler
Skiing in St Johann
Posted 24 Feb 2022 on HotelsWe had an excellent stay at the Sentido. Location for skiing was perfect. Rooms were very bright and comfortable and extra pillows and a kettle were provided immediately upon request. All staff were fantastic. Although the spa area is amazing you need to be very comfortable with stripping off - not for us unfortunately so we therefore felt we missed out. Everyone was naked inside and out of the steam and sauna. I appreciate that this is the way, however, there was no option to stay in you bathers.
Comment from Hotel Management
28 Feb 2022 by Jenny Ducki, Hotel Management
Dear Sharon,
Many thanks for the positive review and your feedback. We are so glad to hear that you enjoyed your stay, the rooms and staff. We are sorry to hear that our sauna etiquette was not exactly right for you. Unfortunately we do not have the option for a textile sauna.
We hope you collected many wonderful winter holiday moments and we would love to welcome you again soon in St. Johann in Tirol.
Warm regards from the entire Sentido alpenhotel Kaiserfels Team
by A verified traveler
Posted 23 Jan 2020 on Ebookers
Property is modern and extremely clean. Staff are super friendly and service is excellent. Food setup excellent too. We have come to this hotel the last 3 years for skiing and love it. This year there was a large corporate group staying at hotel, and were loud until the early hours of next day which was frustrating as family found it difficult to sleep until noise stopped. Not our normal experience and I’d say unusual for hotel.
Comment from Hotel Management
11 Feb 2020 by Your lti alpenhotel Kaiserfels Team, Hotel Management
Dear guests,
thank you for your kind and positive recommendation and feedback. We are happy to have you as our regular guests and are sorry to hear, that your sleep was not as restful as usual. During winter season we do have some groups and team events in house; for next time we will have an even closer look on their behavior and noise.
We are looking forward to your next visit with us and send warm regards from Austria
by A verified traveler from Hialeah
Posted 21 Sep 2019
I am extremely disappointed, to say the least in regards to not being able to get a refund for the days not used due to an emergency that your night clerk is totally aware of and confirm the situation. This situation was totally out of our control and should be taken into consideration. I expected from such a reputable hotel that they would make an exception to their rules in this case.
by A verified traveler
Nice stay if you get it at the right price.
Posted 24 Jun 2019 on HotelsHotel nicely decorated. Minimalist feel with washed woods, tasteful fabrics and nice linen. Staff friendly and food (buffet style) offered a reasonable choice for dinner and breakfast.
We had a junior suite (501) on the exec level. It was nice with a large balcony and floor to ceiling windows. When sitting on your bed, a nice view across the roof of the hotel to the mountain opposite the ski slope. Bed super comfy and soft good quality robes too.
Now to the small points worth noting: Didn’t have nice complimentary toiletries which you come to expect in a 4 star hotel. Only squeezy wall mounted bottle. Also no air con that we could discern. Not a problem for us as cool outside but I can imagine it getting stifling in the summer. Didn’t really think the extra for exec level worth it. The complimentary things were limited in the lounge and the mini only stocks soft drinks and a couple of beers. Being high is nice but we were on 5th floor and our balcony looked out across the roof top of the 4th floor and the car park.
Didn’t try the other amenities of the hotel which could have warranted the price we paid for the room.
Comment from Hotel Management
31 Jul 2019 by lti alpenhotel Kaiserfels, Hotel Management
Dear guest,
thank you very much for choosing our hotel for your well-deserved vacation, taking the time for your detailed feedback and your high rating.
We are happy to hear that you enjoyed the hotel facilities like high-end fabrics and floors as well as the modern and bright room architecture.
As a company that is engaged to keep our and our guests ecological footprint as small as possible, we abstain from unrequested offers of non-reusable containers of small toiletries and use wall-mounted hygiene products instead.
The owner within the building process of the hotel decided not to implement air conditioning. Due to the fact that even after a hot day temperatures drop at night in the mountains, our guests barely have room climate issues. Otherwise we happily provide air circulation through ventilators upon request and availability.
We hope you remember your stay with us positively and we would be delighted to be hosting you again some time.
Kindest regards from St. Johann in Tirol
by A verified traveler
Posted 5 Jun 2019
Enjoyed our stay. Beds were good, food was delicious. Our only gripe would be the pillows. For us they were too soft.
Comment from Hotel Management
31 Jul 2019 by lti alpenhotel Kaiserfels, Hotel Management
Dear Sir or Madam,
thank you very much for choosing our hotel for your well-deserved vacation and taking the time to leave us a full 5-star-rating.
We are delighted you truly enjoyed your stay with us and will happily provide you with extra pillows for your next stay upon request with our reception desk.
Kindest regards,
Your lti alpenhotel Kaiserfels
by A verified traveler from Napanee, ON
Posted 20 Mar 2019
Right at the bottom of the hill, beside the gondola. Beautiful pool, sauna and gym facilities.
by A verified traveler
St Johann, June 2018
Posted 10 Jun 2018 on HotelsGreat hotel, very clean and modern. Food was buffet style morning and evening and had a excellent selection of varied food every night. Will definitely be returning. Location was excellent for exploring the Tirol and was always a pleasure to come back at the end of a day.
Recommended
for Everyoneby A verified traveler from Arundel UK
Fantastic position to ski to the door and gondola
Posted 23 Jan 2018Wonderful stay. perfect position for the slopes. Lovely swimming pool but a bit on the chilli side after a cold ski day
Comment from Hotel Management
9 Feb 2018 by Direktionsassistentin, Hotel Management
Dear Alison,
thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you again in the future.
Kind regards from St. Johann,
your lti alpenhotel Kaiserfels
