Ratings based on 845 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 15 May 2024
The property was okay. Nothing about the property has been updated.
Comment from Hotel Management
16 May 2024 by Hotel Management, Hotel Management
Dear Dominique, Thank you for choosing us. It has always been our aim to provide a pleasant stay during your time with us, and we are happy you had one. However, we are sorry for any inconvenience. Our front desk team can help you improve your stay. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 31 Mar 2024
Roaches in my room.
Comment from Hotel Management
1 Apr 2024 by Hotel Management, Hotel Management
Dear Deon, We extend our sincere apologies for any disruptions experienced in your room. We diligently implement measures to prevent the presence of external insects as outlined. Our pest control provider adheres to a regular servicing schedule for our premises. Nevertheless, we will engage in discussions with them to ensure all necessary measures are taken to prevent future occurrences. We express regret for any inconvenience caused and sincerely appreciate your patience during this time.Sincerely,Hotel Management
by A verified traveler
Posted 3 Mar 2024 on Hotels
by A verified traveler
Posted 30 Dec 2023
quiet
Comment from Hotel Management
31 Dec 2023 by Hotel Management , Hotel Management
Dear Raymond, Thank you for sharing your review of Extended Stay America. We are pleased to read that you enjoyed your time with us and found your stay to be quiet and peaceful. Traveling can be challenging enough, so we strive to make it stress-free for all our guests, and we're glad to make that possible for you! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 13 Dec 2023 on Hotels
by A verified traveler
Posted 30 Nov 2023 on Hotels
I could not check in because there was $100 deposit that was not mentioned before I made the reservation and I did not have the hundred dollars to put down for a deposit
Comment from Hotel Management
7 Dec 2023 by Hotel Management , Hotel Management
Dear Michael, Thank you for reviewing our hotel. We are sorry for the inconvenience you had during your visit. We are sorry the deposit policy came as a surprise. Feedback such as yours helps us identify areas where we can improve. Please rest assured we will discuss your comments with our leadership team so we can provide you with a much more satisfying experience in the future. Thank you.Sincerely,Hotel Management
by A verified traveler
Posted 13 Nov 2023
Not good.
Too many items to note. Not worth my time to review. Shame.
Comment from Hotel Management
13 Nov 2023 by Hotel Management , Hotel Management
Dear Lord Tripp, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2023
Easy to check in
