Ratings based on 267 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Superb location in San Sebastián. Excellent service from a small hotel in the old town area. Easy walk to restaurants, beaches, and parks. Highly recommend!
by A verified traveler
Posted 15 Jun 2024
by A verified traveler
Posted 3 Jun 2024
hotel very well located for walking and dining. Close to the beach. the rooms are a small but clean and comfortable.
Comment from Hotel Management
6 Jun 2024 by The Sansebay team, Hotel Management
Dear Nathalie,Thank you very much for trusting us for your stay in the city and for taking a few minutes to rate your stay with us.We have seen that in general the stay has been gratifying and that you have been able to enjoy the proximity of our hotel to both the old town and the beach and the center.Greetings and have a nice day,Sansebay Team.
by A verified traveler
Posted 1 Jun 2024
The property location was convenient to the beach and the old town. Many restaurants within walking distance. The staff was very accommodating including when we got lost.
Comment from Hotel Management
6 Jun 2024 by The Sansebay team., Hotel Management
Dear Monica,Thank you very much for trusting us for your stay in the city and for taking a few minutes to rate your stay with us.We have seen that in general the stay has been gratifying for you and that our efforts to make our clients' stay comfortable and family-friendly are bearing fruit.We hope to see you in near future.Best regards,Sansebay Team.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
13 Jun 2024 by The Sansebay team., Hotel Management
Hello Isabel,On behalf of the entire Sansebay team, we would like to thank you for the rating you have given us for your stay with us. We are delighted to see that your stay has met your expectations.We look forward to hosting you again soon.Best regards,Sansebay Team.
by A verified traveler
Posted 26 Apr 2024
Incredible location, awesome views from the room overlooking the entire bay… front desk staff were super helpful- especially with parking our car on arrival! We will be back!
Comment from Hotel Management
27 Apr 2024 by The Sansebay team, Hotel Management
Hi Heather!Thank you for sharing your experience with us and for your kind words! We are so glad to hear that you enjoyed your stay and were able to take full advantage of our amazing location and the breathtaking views from your room.It's great to know that our front desk team was able to provide you with helpful service and that they assisted you with parking your car upon arrival. We strive to make every moment of your stay as comfortable and enjoyable as possible, and it is gratifying to hear that we were able to do so with you.We look forward to welcoming you back in the future - we'll be happy to welcome you back and make sure you have another wonderful experience with us!Thank you again for your visit and for your wonderful feedback! Best regards,Sansebay Team.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
27 Apr 2024 by The Sansebay team, Hotel Management
Dear William,It is a pleasure to receive your perfect 5 out of 5 rating and read your positive comments about your experience with us. We are very happy to hear that you enjoyed your stay and that our service lived up to your expectations.Our team strives every day to ensure that each guest has an exceptional experience, and your words are a wonderful acknowledgement of their hard work and dedication.We look forward to the privilege of welcoming you back in the future and continuing to provide you with the best service possible. If there is anything else we can help you with during your next visit, please do not hesitate to let us know.Thank you again for choosing us and for your generous rating!Best regards,Sansebay Team.
by A verified traveler from MIAMI
Posted 18 Apr 2024
Great location
Comment from Hotel Management
27 Apr 2024 by The Sansebay team, Hotel Management
Hi Pedro!Thank you for sharing your experience with us and for giving us the perfect 5 out of 5 rating! We are extremely happy to hear that you enjoyed your stay with us and that everything lived up to your expectations.Your satisfaction is our top priority, and your kind words are a great encouragement to our entire team. We are delighted to have contributed to making your experience memorable and pleasurable.If you ever decide to visit us again, we will be delighted to welcome you back and do everything we can to make your stay even more wonderful.Thank you again for choosing us as your destination and for sharing your very positive experience!Best regards,Sansebay Team.
by A verified traveler
Posted 16 Apr 2024
Very nice hotel in a beautiful location. Hotel front desk staff were amazing. They explained the area, helped us with taxis, beach towels etc.
Comment from Hotel Management
17 Apr 2024 by The Sansebay team., Hotel Management
Hello Sridhar,We are really happy to read your words!It is wonderful to know that you enjoyed your stay at our hotel and that our reception team was able to provide you with exceptional service. We strive to provide our guests with an unforgettable experience, from providing information about the area to helping with details such as taxis and beach towels.The location of our hotel is certainly one of our proudest assets and we are pleased to hear that you were able to appreciate the beautiful surroundings. Nothing makes us happier than knowing that our guests feel well looked after and can make the most of their time here.Remember that we are always available to help you with whatever you need, whether it be information on local activities, restaurant recommendations or anything else that can enhance your experience. We look forward to having the pleasure of welcoming you back in the near future and providing you with another unforgettable stay. Kind regards from our hotel!Sansebay Team
by A verified traveler from New York
Posted 9 Apr 2024
Awesome location and modern design. Near all the great tapas, bars and shopping. Beach access and beach view is unbeatable. Room is not big but functional. Staff is friendly and helpful but front desk is unstaffed starting at 11pm. A/C is seasonal so ask when you book.
Comment from Hotel Management
10 Apr 2024 by The Sansebay team., Hotel Management
Dear Mary Charmian,Thank you for taking the time to leave us your valuable comment.We are pleased to know that you enjoyed the incredible location of our hotel in the old town close to the best tapas, bars and shops, as well as the access to the beach and the views we offer from our modern design rooms, which you consider unmatched.We are sorry that the size of the room did not fully meet your expectations, but we are pleased to know that you found it functional. We appreciate your kind words about our staff, and we are proud to know that you found our team friendly and helpful, as they strive every day to make our guests' stay unique and familiar.Regarding the closure of reception, our reception is closed from 11pm to 7am, but as we always inform you at check-in, you will not have any problem leaving or entering if you have the room key with you, and in any case if there is In case of an emergency, the emergency telephone number will be listed at the reception so that they can call during those hours when the reception is closed.Regarding air conditioning, we understand that its seasonal availability can cause inconveniences, but it is true that depending on the month, in San Sebastian, even with the sun beating down all day, it does not heat up enough and air conditioning is not necessary.We greatly value your feedback as it helps us improve and provide an even better experience to our guests in the future. We hope to have the opportunity to welcome you again and provide you with an even more pleasant experience on your next visit.Don't hesitate to contact us if you need anything else or if we can help you with anything else.All the best,Sansebay Team.
