Ratings based on 374 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Muy bien hubicado.
by A verified traveler from Otis Orchards
Posted 27 May 2024
Great location and view of beach. Parking was a little tuff but well worth it!
by A verified traveler
Posted 26 May 2024
Great location and very friendly staff
by A verified traveler
Posted 5 May 2024
Beautiful room and a spectacular view on the ocean side.
by A verified traveler
Posted 5 May 2024
Can’t beat the views facing La Concha.
Close to both ends of La Concha.
Far enough away for quiet from Old Town at night.
by A verified traveler
Posted 17 Apr 2024
Great hotel, some staff super pleasant , front desk lady accused us of their mistake, awful , did not ask what happened just said we did it. She should not be at front desk setting a bad tone for the entire hotel.
by A verified traveler
Posted 17 Apr 2024
Nice hotel, clean , pleasant with nice views. Staff accused me of double booking, we informed the front desk that we may stay 2 nights but will decide later, but he booked us while I booked later on Expedia. At check out the lady accused us of double booking and they lost the customer, how rude to accuse the customer for their incompetence.
Comment from Hotel Management
18 Apr 2024 by Jone, Hotel Management
Dear Customer, We are very sorry to read his comment.Anyway, we inform you that we have a very professional and qualified reception staff , not incompetent.Normally, when the clients who have already checked in and want to modify their stay, they ask at the reception desk to do it, and this is what you did.What we did not expect is that you would make another reservation through Expedia, for the same time. We finally had a free room , even though the hotel was fully booked. The only reality is that the room hotel has not been sold and charged and we still have to read a negative and hurtful comments from you. It is not fair.
by A verified traveler
Posted 13 Mar 2024
Very scenic, room with view is worth the extra.
by A verified traveler
Posted 13 Feb 2024 on Hotels
by A verified traveler
Posted 29 Oct 2023
The staff above and beyond.
