Ratings based on 178 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chino
Posted 16 Jun 2024
We really enjoyed our stay at abba San Sebastián. The hotel is in an excellent location and is quickly walkable to the old town, the beach, and all the main areas of the city center. The room was large, very clean, and everything seemed to be very new. The staff were all very good and professional. The hotel has a large rooftop which is great for hanging before or after a night out. One side of the hotel is also tucked against a private and tree lined path which was nice for coming in and out more easily and in the shade. Overall, we had a great experience and would recommend it to anyone. We will definitely be returning when we are back in San Sebastián.
Comment from Hotel Management
17 Jun 2024 by Manel Mor, Manager, Hotel Management
Dear Armando,Thank you for sharing your experience at our hotel.We look forward to welcoming you for another pleasant stay.Regards,Manel Mor, Manager
by A verified traveler from Arlington
Posted 12 May 2024
Wonderful stay at the Hotel Abba. Front desk and restaurant/bar staff were fabulous and took very good care of our party. Highly recommended property.
Comment from Hotel Management
13 May 2024 by Manel Mor, Manager, Hotel Management
Dear Armando,Thank you for sharing your experience at our hotel.Manel Mor, Manager
by A verified traveler
Posted 10 May 2024
Ideal location to access the old town and the beaches.
Comment from Hotel Management
13 May 2024 by Manel Mor, Manager, Hotel Management
Dear Maxine,Thank you for such a positive review.Manel Mor, Manager
by A verified traveler
Posted 3 May 2024
The Abba San Sebastian is a beautiful hotel on the Gros side of the Urumea River. Our room had a small balcony facing the river. It is perfectly located to easily walk to the Old Town area with its wonderful Pintxos (Tapas) Bars. We were also very close to the train and bus station which made taking a bus to Bilboa for the Guggenheim Museum quite easy. The hotel has a rooftop bar with great views. The hotel staff was extremely helpful and pleasant.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Dear Armando,Thank you for sharing your experience at our hotel.It is truly heartening to learn that you found our location on the Gros side of the Urumea River to be perfect for exploring the charms of the Old Town and its delightful Pintxos Bars. Your appreciation of the room with its quaint balcony offering serene river views fills us with joy.We are also pleased that the proximity to the train and bus stations contributed positively to your experience, allowing for convenient travel to destinations like the Guggenheim Museum in Bilbao. The rooftop bar is indeed a special feature of our hotel, and we're glad you enjoyed the panoramic vistas.Above all, your commendation of our staff's helpfulness and the overall condition of the hotel is a testament to our commitment to providing a memorable stay for our guests. Ensuring immaculate rooms equipped with desirable amenities is a priority for us, and your 100% satisfaction in these areas is our greatest reward.We hope to have the pleasure of welcoming you back in the near future. Best regards,
by A verified traveler
Posted 7 Apr 2024
Clean, great rooms.
Comment from Hotel Management
8 Apr 2024 by Borja Cuesta, General Manager, Hotel Management
Dear Armando, Thank you for sharing your experience at our hotel.We are delighted to hear that you found our rooms impeccably clean and that the overall condition of Abba San Sebastián Hotel met your expectations. Our team is heartened by your compliments on the service provided. Your feedback is a testament to our dedication to offering a memorable stay for our guests. We take great pride in our hotel's ambiance and the attention to detail that our staff upholds.We look forward to welcoming you for another pleasant stay. Regards,Borja Cuesta, General Manager
by A verified traveler
Posted 28 Mar 2024
My husband and I had a marvelous time. The entire staff was extremely pleasant and went out of their way to make sure we feel welcome. The restaurant is a five stars…i wanted to taste the Chef’s lemon pie. It was not available that day. The chef had it ready for me the next day…. It was the best Lemon pie I have ever had…. Excellent job chef… Kudos to the team at ABBA and Thank you for making our stay memorable 🙏
Cheers,
Frantz and Nancy
Comment from Hotel Management
30 Mar 2024 by Borja Cuesta, General Manager, Hotel Management
Dear Nancy,Thank you for sharing this review.We are overjoyed to learn that our staff's efforts resonated with you and helped to create a welcoming atmosphere. It is our pleasure to pass along your compliments to our dedicated team, who strive to ensure each guest feels at home. Discovering that you had the opportunity to enjoy our restaurant and the chef's special lemon pie the following day is truly gratifying. We always aim to provide those unique touches that make your experience memorable.Your kind words serve as a testament to the essence of what we aim to offer here at Abba San Sebastián Hotel - a combination of attentive service, culinary delights, and an ambiance that lingers fondly in your memories. We are incredibly grateful for guests like you who appreciate the intricate details of our hospitality.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager
by A verified traveler
Posted 17 Mar 2024
Clean and beautifully decorated
Comment from Hotel Management
18 Mar 2024 by Borja Cuesta, General Manager, Hotel Management
Dear Guest, thank you for sharing your experience at our hotel.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope to welcome you back to Abba San Sebastián Hotel in the future. Best regards.Borja Cuesta, General Manager
by A verified traveler
Posted 3 Jan 2024
It is a solid 3 or 4 star hotel. The rooms are large and clean, and the staff are friendly. The only downside is that the breakfast is not good at all. You may want to spend the money somewhere else instead of paying for breakfast that does not offer much. Parking is 200 meters away. Be prepared to drag your luggage to the remote offside parking when you check out.
Comment from Hotel Management
5 Jan 2024 by Borja Cuesta, General Manager, Hotel Management
Dear Guest,We appreciate that you took the time to share your experience with us.We're delighted to know that you found the rooms to be large and clean, and that you received friendly service from our staff. These aspects are indeed among the top positive points we strive to maintain at our hotel. However, we regret to hear that our breakfast did not meet your expectations. We take pride in offering a buffet breakfast that includes a variety of Mediterranean produce, the best Spanish ibérico products, and seasonal fruits, aimed to cater to different tastes and preferences. As for the parking, we understand the convenience of having it nearby and we're sorry for any inconvenience caused by the distance. We offer parking just 250 meters away to ensure that our guests have a secure place for their vehicle.We look forward to welcoming you back on a future visit. Best wishes,Borja Cuesta, General Manager
by A verified traveler
Posted 19 Dec 2023
The property was beautiful, in a great location right on the river. Walking distance to everything & overlooking the Christmas market. The staff were very welcoming & super helpful. Rooms were very comfortable with great amenities. Really enjoyed our stay!
Comment from Hotel Management
20 Dec 2023 by Borja Cuesta, General Manager, Hotel Management
Dear Seanna, Thank you very much for this kind review.We are delighted to hear that you appreciated the beauty and prime location of our establishment, nestled right by the river and close to festive attractions. It's wonderful to know that our team's welcoming and helpful attitude contributed positively to your stay, and that you found comfort and satisfaction in our well-appointed rooms with their array of amenities. Our dedication to offering a memorable stay is truly reflected in your kind words.We look forward to seeing you again. Best wishes,Borja Cuesta, General Manager
by A verified traveler
Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Borja Cuesta, General Manager, Hotel Management
Dear Armando, Thank you for sharing your experience at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to have the pleasure of welcoming you back in the near future. Best regards,Borja Cuesta, General Manager
