Ratings based on 943 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Crown Plaza is Excellent, check in excellent, outstanding service! Employees treat you like Royalty
by A verified traveler
Posted 22 May 2024
I always stayed there but this time the room had a smell and the worst thing there was no water so we left the hotel and hope i can get my money back
by A verified traveler
Posted 13 May 2024
Everything was wonderful service was great. Security on the other hand not the great. The security staff are very rude and incompetent. They let people that are not staying in the hotel just walk in and use the facilities. And while me and my son were in the pool a man was taking pictures and masturbating. When I told security they just walk the guy out of the property. Both the employer and head of security were both very rude. Aside from that everything was wonderful
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 20 Apr 2024
El desayuno me tomo 1 hora es lo único malo
Comment from Hotel Management
23 Apr 2024 by Rodrigo Rivas Customer service, Hotel Management
Agradecemos sus amables comentarios sobre su estancia en nuestro hotel.Queremos que sepa que tomamos muy en serio sus comentarios, y estamos trabajando arduamente para evitar que ocurran incidentes similares en el futuro. Su opinión nos motiva a esforzarnos por ofrecer experiencias memorables.Nos disculpamos sinceramente por cualquier inconveniente causado y esperamos tener pronto la oportunidad de darle la bienvenida nuevamente, donde esperamos superar sus expectativas.Saludos
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Rodrigo Rivas Customer service, Hotel Management
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,
by A verified traveler
Posted 30 Mar 2024
Lots of recreational area in the lobby to rest, I loved everything in general.
Comment from Hotel Management
1 Apr 2024 by Rodrigo Rivas Customer service, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Rodrigo Rivas Customer service, Hotel Management
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Rodrigo Rivas, Hotel Management
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards
