Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
The property is absolutely beautiful it is kept very clean the downside is if you do not upgrade your food options are very minimal. I would also have to say compared to Cancun the service is very slow especially at dinner time. If you have children or you like water parks in general theirs is great. I also loved the beach it was like bath water very beautiful and relaxing. Eating the buffet everyday is annoying and you get tiered of it quickly. Coffee shop was a nice touch also pizza by family pool was great and fresh. Bathrooms smelled amazing. Had a issue at waterpark for two days was advised there blender didnt work or there was no fruit or no ice but buffet had all of these suppliesd.. in Cancun if that happens they send a worker to another restaurant to get the supplies needed . we as customers pay a lot of money and there shouldn't be any excuse because theres no ice or no bananas at the moment. The blender did work becsuse pina coladas were still being made fir kids. We avised concerige however never recieved anything feedback from it. The grill was orobobly best dinner i had there buffet for breakfast only.
Comment from Hotel Management
10 Jun 2024 by Keyla , Hotel Management
Dear Laurie,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.
by A verified traveler
Posted 9 Jun 2024
El mejor hotel que he ido ! Mejores que los de punta cana!
Comment from Hotel Management
10 Jun 2024 by Keyla, Hotel Management
Estimado Jaime,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Keyla , Hotel Management
Estimado Impertec,Gracias por tomar el tiempo en compartir sus comentarios a través de este medio. Esperamos tener la oportunidad de recibirlo nuevamente en una oportunidad renovada para redimir su confianza en nuestro resort y servicio.
by A verified traveler
Posted 28 May 2024
Great
Comment from Hotel Management
28 May 2024 by Keyla, Hotel Management
Dear Ciarra,Thank you for taking the time to share your feedack following your recent stay at Hilton La Romana. We look forward to welcoming you again in the near future!
by A verified traveler
Posted 18 May 2024
Staff were outstanding. I appreciated their kindness and professionalism
Comment from Hotel Management
21 May 2024 by Keyla , Hotel Management
Dear Ricela,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.
by A verified traveler
Posted 15 May 2024
Al llegar hubo un inconveniente con la tarifa, vario de lo que ya había pagado. Pero el hotel es muy bonito, las habitaciones limpias y el personal muy amable.
Comment from Hotel Management
16 May 2024 by Keyla , Hotel Management
Estimada Patricia,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.
by A verified traveler
Posted 11 May 2024
We stayed for almost a week and everyone was very friendly. Romona was extremely knowledgeable and accommodating to us when we needed something. Can’t say the same for the staff at the front desk the ladies were not much of a help and didn’t take the extra steps to accommodate us when we needed something. Other than that I’d definitely go back again! The beach was absolutely incredible!!!!!
Comment from Hotel Management
13 May 2024 by Keyla, Hotel Management
Dear Eloisa,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.Looking forward to have the pleasure of having you back home in the near future.
by A verified traveler from BROBX
Posted 9 May 2024
The only think i like was the food and the staffs they took care me and family very well very polite .. now the bad thing i didnt like about this hotel kids pool it seen it wasent clean enough my granddaughter got infected with something in the water she was getting alot lumps in her body and the next they it was our trip home had take to the hospital they told us she has virus from pool My other concerns is our room bed sheets wasent clean everyday come change but it look dirty waent clean same sheet they change it so i was very disappointed with this hotel to much money less service i will give them 3 star
Comment from Hotel Management
10 May 2024 by Keyla , Hotel Management
Dear Carmen,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
29 May 2024 by Keyla , Hotel Management
Dear George,Thank you for taking the time to share your feedback following your recent stay here at Hilton La Romana.
by A verified traveler
Posted 8 May 2024
Stunning place, amazing beach, pools and the adults bar staff lead by Amairy, Alexander and Belkis made our experience unforgettable. I’ll rate this hotel 11/10
Comment from Hotel Management
8 May 2024 by Keyla , Hotel Management
Dear Christian,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.
