Ratings based on 101 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2023 on Hotels
by A verified traveler
Posted 15 Sep 2023 on Travelocity
The AC was broken and the staff still put us in the room. We got conflicting information on how long the AC was down. We switched rooms; however, the AC still did not work until our last day. We heard other guests had the same complaint. There were no apologies, only a bottle of wine sent to our room. The property is beautiful and the restaurant to very good. I would not stay here again as the front desk service was not helpful and condescending when we asked why they would put us in a room that they knew that the AC was broken. This is not a 5 star property.
by A verified traveler
Posted 12 Sep 2023
by A verified traveler from pittsburgh
Posted 1 Sep 2023
by A verified traveler
Posted 23 Jul 2023
Comment from Hotel Management
16 Aug 2023 by AU, Hotel Management
Gentile Erika ringrazimo per aver recensito Byblos Art Hotel, ci sarebbe piaciuto conoscere meglio quali sono stati i fattori determinanti per il punteggio, restiamo comunque a completa disposizione anche per migliore sempre la qualità dei nostri servizi
by A verified traveler
Posted 9 Jun 2023
Arrived to find bed bugs in the bed. The front desk basically said no there’s not, had to show the manager and she still refused to rectify the situation. I left as they took more than 30 minutes to accommodate a new room in there old-stinky and apparently bug infested property. And still refused to refund me. Far from a 5 star hotel.
Comment from Hotel Management
9 Jun 2023 by UA, Hotel Management
We are very sorry to disagree with this review,after careful control with a specialized company, there is no trace of bed bugs in the incriminated guest room.We are ready to prove that. The guest left the hotel and no charges for the room were applied.
by A verified traveler
Fantastic Food
Posted 17 Sep 2022 on HotelsA really quirky hotel with incredible modern art. Great service and incredible food. Bravo to the chef. Absolutely delicious . Wish we could have stayed longer.
Comment from Hotel Management
19 Sep 2022 by AU , Hotel Management
Dear Guest we really thank you for the beautiful review, we will continue to improve our service to make our clients happy, The review will be shared with all our team Hope to see you soon again
by A verified traveler
Posted 25 Jun 2022
Staff service and amenities not what they used to be, having been coming here for several years pre covid. Having had to chase room availability, when one did become available, was shown to it by way of a guided tour of the hotel as she had never been to that part of the hotel before! Really - staff training?
Comment from Hotel Management
28 Jun 2022 by AU, Hotel Management
Dear David
we are very sorry to know that your stay was not fully appreciated.
We have recently started to change many things at the Byblos, the new staff is in continuous training, we are sorry for the inconvenience caused.
As you are a repeat guest, please contact us , we will offer a special treatment
looking for to welcoming you soon at the byblos
by A verified traveler from Los Altos
Posted 22 Jun 2022
Absolutely amazing building, art decoration, functionality. The villa is just beautiful all around. Great job in converting it into a hotel. Great lobby, pool area, spa, restaurants. Rooms are very comfortable. Staff was very helpful in all aspects of our needs. Not much at walking distance, aside from a couple restaurants, dry clean, pharmacy. The region around it is very beautiful, with many wineries at close distance, lake Garda about 1h drive away. We had a blast in our 4 nights stay.
Comment from Hotel Management
25 Jun 2022 by AU, Hotel Management
Dear Carlos
We really thank you for your kind review, we will share with all departments involved in the front and back of the house.
Hoping to welcome you again at the Byblos with many news
Regards
by A verified traveler
Posted 10 May 2022
We loved the uniqueness of the hotel. Staff was super nice and helpful.Breakfast was excellent.
Unfortunately air conditioning in May not turned on and it was very hot in our room . Why they just don’t turn it on to please guest not sure . Spa was very nice .Shuttle to Verona was
needed because taxi ride was $60 . So you need to get in and out of city according their schedule which is not always convenient because it leaves city at 7:30 . To early for having a nice dinner . So if you have car it’s no problem. We stayed 15 days in Italy and this was the only hotel that charged $ 25.00 for a scotch drink . In Verona they are less than $10.00 . I knew by the price that this hotel
was not a five star even though it’s rated that way . You pay for what you get . But it’s to bad because this hotel is unique and could be great . But sleeping and getting ready in a hot room was the worst. Also if you don’t have a car taxi service from hotel is $15 before you even go anywhere. We had a great time and liked the our stay but unfortunately would not recommend to people without car or who like air conditioning. Lol or drink a lot if scotch .
Comment from Hotel Management
3 Jun 2022 by AU, Hotel Management
Dear Guest
Thank you for your kind review, we will take good care of all your suggestions,
We take this occasion to inform you that soon we will offer a complimentary shuttle service to connect the hotel with Verona downtown,
Hope to see you again soon at the Byblos Art Hotel Villa Amistà
