Ratings based on 259 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
At the reception they Charged xtra money
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 28 Feb 2024
Very nice hotel located very close to the beach of Puerto Escondido, walking distance to "El Adoquin" comercial zone, with a great view to the sea from their restaurant, nice and clean rooms, nothing espectacular but with a nice balcony.
by A verified traveler
Posted 15 Feb 2024
This is a tough one. Lots of good things and lots of bad things. That’s why I rated it average. The checkin was good, and the room was good, nothing to complain about. However, regarding the room, it did not have a refrigerator. I knew that before booking this trip. I was hoping for a little better service down at the pool area. After several calls to the receptionist desk, they finally sent Angel. Even though he had only 15 days of experience, he did a good job, taking care of me, and the other guests down at the pool. I ordered a cheeseburger from Angel, and it was delicious, exactly how I ordered it. My room had a balcony, but there was no table or chairs to sit on. The way everything else was going I decided to not even try to fix the problem. I checked out the following morning and the daytime receptionist couldn’t even give me a receipt or call a taxi. He gave me a piece of paper with instructions on it as to how to get a receipt online. He told me to walk down a very steep road, and I would be able to hail a cab from there, terrible.
And if I had had a good experience there, I was planning to spend the rest of my three week vacation at that hotel. But sadly it was not to be. According to my very unofficial count, there were about 10 families there. And they did not have enough staff to handle them, even though the hotel has room for hundreds! 👎
by A verified traveler
Posted 15 Aug 2023
Horrible stay at hotel, no power and water for more than 5 hrs.. I ended up getting another hotel.
They didnt even gave a us a compensation. Will never come back.
by A verified traveler
Bad service, worse installations
Posted 5 Aug 2023 on HotelsI asked for towels since the second I got there. I called early the next day again, eventually I walked down where tow of the three girls where having a very pleasant conversation while some of us were still waiting for service.
by A verified traveler
Posted 29 Jul 2023 on Hotels
by A verified traveler
Posted 17 Jul 2023
by A verified traveler
Posted 22 Jun 2023
Bonita vista, atendiendo muy bien
