Ratings based on 836 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 15 Mar 2024
Checking in was easy. After checking in the next morning, we realized we had no face cloths. I went to the front desk and requested that we have some. I was informed that they are all out they could bring me some in an hour. An hour went by, and they never showed up. we left the hotel came back that evening and then request to have Face towels again and I was told they were out. The next morning I went out to request face towels and was told that they did not have any in the building but maybe you could get me some tomorrow. There was a lot of In-N-Out traffic all night long. The hallways reeked of marijuana. The manager did not seem to care of any inconveniences.
Comment from Hotel Management
16 Mar 2024 by Hotel Management, Hotel Management
Dear Kortney, We apologize for the unavailability of face cloths and any inconvenience caused. We understand that we failed to address your concerns in a timely manner, and for that, we apologize. We will share your feedback with our team to ensure that we do not have any communication lapses in the future. Moreover, we are also disappointed to hear about your experience with the hallways, as this does not align with our usual service standards. We will take necessary steps to address this issue and ensure that our guests enjoy a welcoming environment. Your valuable feedback is greatly appreciated, and we would love to have the chance to provide you with an improved experience in the future.Sincerely,Hotel Management
by A verified traveler from Harold
Posted 27 Feb 2024
I've stayed here before and would again. This room, 226, was the noisiest room I can remember ever staying in. With the noise being mechanical clunking, water knocking and elevator noise.
Comment from Hotel Management
28 Feb 2024 by Hotel Management, Hotel Management
Dear James, Thank you for choosing us again and taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the various noise disturbances caused in the room. Our front desk team can handle these problems when you inform them about and improve your time with us. Please give us another chance to provide you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
by A verified traveler
Posted 7 Feb 2024
I was refused. I was a “do not run”. Received no room, and no reason for it.
Comment from Hotel Management
9 Feb 2024 by Hotel Management, Hotel Management
Dear Paul, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 25 Jan 2024 on Hotels
by A verified traveler
Posted 22 Jan 2024
Very good experience. Great working staff. Room took a little long to heat up on this Jan evening, but it got to a comfortable temperature .
Comment from Hotel Management
22 Jan 2024 by Joseph R. Zeigler, Hotel Management
Thank you for your review
by A verified traveler
Posted 19 Jan 2024
by A verified traveler
Posted 18 Jan 2024
Went i open the door in room was trash beds not made. then I’m back to lobby and tell the lady she was not frendly ..
Comment from Hotel Management
19 Jan 2024 by Joseph R. Zeigler, Hotel Management
I am terribly sorry you had a bad experience with us. this is not how we operate. I do appreciate you writing us a review
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Joseph R. Zeigler, Hotel Management
Thank you for your survey
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Joseph R. Zeigler, Hotel Management
Thank you for your survey
