Ratings based on 80 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Feb 2024
Would not stay again solely due to the noise. You hear everything through the walls, including any chair that moves upstairs on the rooftop starting from 7am-11pm. They have loud music playing until 11pm on the rooftop but yet no one is ever there. The restaurants are almost non existent with people in the evening and and poor service. Nice setting, but little to take advantage of throughout the day and night, including room service etc. This place should shift into a bar/restaurant because it’s very uncomfortable to enjoy with the noise, does not make sense as a hotel and there is nothing to do all day.
Comment from Hotel Management
9 Apr 2024 by Frontdesk, Hotel Management
Dear Leya, On behalf of the entire Amatte San Miguel De Allende team, I am deeply sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your honest feedback and assure you that we take your feedback seriously as we continually strive to improve our services. I would like to sincerely apologize for the issues you mentioned in your comment. We understand how important a pleasant stay is to our guests and I am sorry that you have experienced difficulties. To address your specific concerns and better understand what went wrong during your stay, I would like to ask you to contact me. This will allow us to investigate further and take necessary steps to prevent such issues from recurring in the future. At Amatte San Miguel De Allende, we always strive to provide high quality service and ensure our guests feel welcome and comfortable. We are sorry that it was not your experience. We value your feedback and will use it to improve our standards and provide exceptional experiences to our future guests. We hope to have the opportunity to welcome you again in the future and demonstrate that we have taken steps to address your concerns. Thanks again for sharing your comments. Please do not hesitate to contact me so we can discuss your experience in detail. Sincerely, Team Amatte San Miguel De Allende.
by A verified traveler
Posted 22 Jan 2024
Great quiet area
Comment from Hotel Management
25 Jan 2024 by Amatte, Hotel Management
Estimad Sr. Edgar,En nombre de todo el equipo de Amatte, quiero expresar nuestro sincero agradecimiento por tomarse el tiempo de compartir su experiencia y dejarnos este increíble comentario. ¡Estamos encantados de saber que su estancia en nuestro hotel fue placentera!Es muy gratificante leer que disfrutó de su tiempo con nosotros y que nuestro equipo logró hacer de su visita una experiencia memorable. Nuestro objetivo es siempre brindar a nuestros huéspedes recuerdos positivos, un servicio excepcional y crear un ambiente acogedor donde se sientan como en casa. Sus palabras son una gran recompensa para todos nosotros.La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es maravilloso saber que cumplimos con sus expectativas.Esperamos con ansias darle la bienvenida nuevamente en un futuro cercano y tener la oportunidad de atenderle de nuevo en su próxima visita a San Miguel de Allende. Si necesita alguna asistencia adicional o tiene alguna solicitud especial, no dude en ponerse en contacto con nosotros.Gracias por elegir Amatte para su estancia en San Miguel de Allende. Le deseamos todo lo mejor en sus futuros viajes y aventuras.Atentamente,Amatte
by A verified traveler
Beautiful and chic
Posted 2 Dec 2023 on HotelsBeautiful and chic boutique hotel. Playing loud music all the time in rooftop bar/restaurant which can be heard in the rooms. Away from town center.
Comment from Hotel Management
7 Dec 2023 by Equipo Amatte, Hotel Management
Dear Marcelle,On behalf of the entire Amatte San Miguel De Allende team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible review. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Amatte San Miguel De Allende for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Amatte Team.
by A verified traveler
Posted 12 Nov 2023
Very accommodating and helpful.
Comment from Hotel Management
13 Nov 2023 by Equipo Fibra Hotel Boutique, Hotel Management
Dear Miss Taveras,On behalf of the entire Amatte team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible review. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel de Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Amatte for your stay in San Miguel de Allende. We wish you all the best in your future travels and adventures.Sincerely,Fiber Hotel Boutique
by A verified traveler
Posted 11 Nov 2023
This is a dishonest place. They way way over charged me for an extra night. Dishonest people and i talked to manager. Don't stay here.
Comment from Hotel Management
13 Nov 2023 by Equipo Fibra Hotel Boutique, Hotel Management
Dear Mr. Howard,On behalf of the entire Amatte team, I am deeply sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your honest feedback and assure you that we take your feedback seriously as we continually strive to improve our services.I would like to sincerely apologize for the issues you mentioned in his comment. We understand how important a pleasant stay is to our guests and I am sorry that you have experienced difficulties.To address your specific concerns and better understand what went wrong during your stay, I would like to ask you to contact me directly at reserva2@fhb.com.mx. This will allow us to investigate further and take necessary steps to prevent such issues from recurring in the future.At Amatte, we always strive to provide high quality service and ensure our guests feel welcome and comfortable. We are sorry that it was not your experience.We value your feedback and will use it to improve our standards and provide exceptional experiences to our future guests. We hope to have the opportunity to welcome you again in the future and demonstrate that we have taken steps to address your concerns.Thanks again for sharing your comments. Please do not hesitate to contact me so we can discuss your experience in detail.Sincerely,Fiber Hotel Boutique
by A verified traveler
Outstanding food and first class lodging
Posted 3 Nov 2023 on HotelsAmazing view from restaurant terrace of San Miguel. Outstanding food. First class in every way.
Comment from Hotel Management
3 Nov 2023 by Reservaciones FHB, Hotel Management
Dear Kirsten,On behalf of the entire Amatte San Miguel De Allende team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible comment. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Hotel Amatte for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Christian CruzReservations department.
by A verified traveler
Posted 26 Sep 2023
Comment from Hotel Management
3 Nov 2023 by Reservaciones FHB, Hotel Management
Dear Javier,On behalf of the entire Amatte San Miguel De Allende team, I am deeply sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your honest feedback and assure you that we take your feedback seriously as we continually strive to improve our services.I would like to sincerely apologize for the issues you mentioned in your comment. We understand how important a pleasant stay is to our guests and I am sorry that you have experienced difficulties.To address your specific concerns and better understand what went wrong during your stay, I would like to ask you to contact me. This will allow us to investigate further and take the necessary steps to prevent such problems will recur in the future.At Hotel Amatte, we always strive to provide high quality service and ensure our guests feel welcome and comfortable. We are sorry that it was not your experience.We value your feedback and will use it to improve our standards and provide exceptional experiences to our future guests. We hope to have the opportunity to welcome you again in the future and demonstrate that we have taken steps to address your concerns.Thanks again for sharing your comments. Please do not hesitate to contact me so we can discuss your experience in detail.Sincerely,Christian CruzReservations department
by A verified traveler
Excellent hotel.
Posted 19 Sep 2023 on HotelsComment from Hotel Management
29 Sep 2023 by Front Desk Amatte , Hotel Management
Hello Dorys , thank you very much for your visit, it was a plesure to meet you .We forward to hear from you very soon!
by A verified traveler from Aurora
Posted 20 Jul 2023
This property was very aesthetically pleasing during the day and night. The vibe was so chill from morning to night. Staff is totally incredible and made us feel like we were the only people there (and we were not).
The gym had great equipment.
The food was great and the service was really impeccable.
They also had a very convenient shuttle service that took you anywhere you wanted to go.
Thanks to all the staff at Amatte, we will see you next year.
Comment from Hotel Management
1 Aug 2023 by Administrador, Hotel Management
Dear Richard,I appreciate your flattering comments in regard to our staff and service. For us it is very important to achieve the expectations of our guests and customers and it is a pleasure to know that your perception of our service was good.We hope to continue being the recipients of your preference and looking forward to your prompt return to Amatte hotel San Miguel de Allende.Regards from staff
by A verified traveler
Posted 12 Jun 2023
The service at all the restaurants was very bad. Welcoming service and help desk were very good, but the overall experience is not good taking into account long waiting times (45 minutes for a guacamole & fries) or them pushing you to consume the brunch when continental breakfast was included on the price, hence offering a bad service because of not paying their preferred option. Oversold
Comment from Hotel Management
9 Jul 2023 by Administrador, Hotel Management
HI Mauro,Thank you for writing to us, your opinion is very important to us, we hope to see you soon and serve you with better attention.
