Zafra Hotel (Santa Cruz Mulua) Hotel Review

Ratings based on 52 Verified Reviews

3.9 out of 5

3.9 Room cleanliness

4.0 Service & staff

3.6 Room comfort

3.7 Hotel condition

Expedia Verified Reviews

5 out of 5

Posted 2 Jun 2024

Muy hamable el personal!

4 out of 5

Posted 5 Apr 2024

Room smelled

4 out of 5

Posted 13 Feb 2024

Restaurante

Comment from Hotel Management

25 Feb 2024 by Rudy, Hotel Management

Gracias por su visita. Nos esforzaremos más por mejorar sus experiencias con nosotros

3 out of 5

Posted 5 Nov 2023

Tienen que mejorar limpieza,contrar personas para fumigar cucarachas vimos varias en el dormitorio,baño. Toallas muy viejas. Personal muy atentos y educados.

3 out of 5

This traveler left a rating score only Posted 25 Oct 2023 on Hotels

2 out of 5

Posted 21 Aug 2023

Worst wifi i ever had in any hotel experience also the place was having fumigation done at 6 am waking me up and made me change rooms midway through my stay only water you can drink cost you 10Q for 500ml which is overpriced borderline thievery

4 out of 5

This traveler left a rating score only Posted 17 Jul 2023 on Hotels

4 out of 5

Posted 16 May 2023

Me dieron una habitacion con olor a humedad y viejo. Me cambiaron a otra habitacion sin olor, parecia recien pintada y estaba mucho mejor

Comment from Hotel Management

26 May 2023 by Zafra, Hotel Management

¡Agradecemos el tiempo que se ha tomado para dejarnos su comentario!,Le pedimos disculpas por el servicio que manifiesta haber recibido.Su opinión es muy importante para nosotros, ¡Esperamos verle pronto de nuevo!

5 out of 5

Posted 9 Apr 2023

I like quiet, safe place and parking area, add Staff personnel very well.

Comment from Hotel Management

9 Apr 2023 by Zafra, Hotel Management

¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de nuestros servicios. ¡Esperamos verle pronto nuevamente!

4 out of 5

Great Hotel for Price and location

Posted 16 Jan 2023 on Hotels

Great little hotel close to the theme parks and attractions. It was very clean and the staff super friendly. Celest, who works in the restaurant was really engaging and friendly. Food was delicious and breakfast was a great way to start the day of exploring the area. For the price and location this is a great option. Rooms are clean and tidy, noise from the road and bar is noticiable but usually quietens down around 2300.