Ratings based on 111 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jul 2021
the location of El Jaguar was perfect. The rooms were really clean but there were some maintenance issues that we came across but the staff was quick to respond and find a solution. I would definitely give them an opportunity again
by A verified traveler
Posted 19 May 2021 on Hotels
Poor communication with staff during check- in and check-out. The guard at the door was very nice and helpful,he was ready at 6am to open the gate for us. There was no water pressure. Breakfast was good and place was clean.
by A verified traveler
Posted 28 Mar 2021
That only thing because that pandemic ,the restaurant and that pool was close .
by A verified traveler from Southern California.
Posted 25 Nov 2020
El servicio era excelente, también las precauciones COVID. La vista al Teocali de Teotihuacán, era hermoso.
Excellent customer service, excellent COVID precautions. Beautiful view of Teotihuacán.
Próxima vez que vengamos, nos quedaremos en este hotel. Next time we return, we will definitely stay at the same hotel.
by A verified traveler
TOTAL DISAPPOINTMENT!
Posted 8 Mar 2020 on HotelsWe had 2 rooms reserved and paid for in advance, We got there and one room had been given away. Consequently, we left and stayed at a nicer hotel not far away. No one spoke English, as well.
by A verified traveler
Not Organized
Posted 26 Feb 2020 on HotelsWhen we check in the hotel after 3 p.m. the front desk didn't know that we have a reservation. We waited 15 minutes for our room. We were told that the breakfast is served between 8 and 10 a.m. When we got down at the dining room/restaurant, someone else said 9:30, so we went back. We then waited another 20 minutes before we got our breakfast. The breakfast were good, but we waived 2 hours of our time. I don't think I would recommend it to anyone. Room was clean though.
by A verified traveler
Posted 24 Feb 2020
by A verified traveler from Rockwall Texas.
Posted 3 Dec 2019
Just right by the moon pyramid, the hot air balloon on the morning, amazing!
by A verified traveler
No hot water in shower and no wifi
Posted 29 Jul 2019 on HotelsWiFi does not work, there are NOT hot wáter for the shower... this was very disappointed.
by A verified traveler
Posted 24 Jun 2019
they need a better internet, breakfast is really late
