Ratings based on 453 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
What I like is that was close from where the boat dropped me, also was a walking distance from everything. The staff was very accommodating and helpful, my staying in Venice was perfect thank.
by A verified traveler
Posted 31 May 2024
Great location for convenience in the centre of San Marco but very expensive for what it offered. Breakfast was nothing special and the beds were extremely uncomfortable - noisy springs and felt like sleeping on a plank of wood.
by A verified traveler
Posted 30 May 2024
The property lies about their listing. It was false advertising with a bait & switch. We booked our stay there based on ONE image the property had in their Expedia listing.
I spoke with management & they said Expedia must have added the image because it is not one of theirs on their website. She further said they do not have any canal views. This was 3 lies to my face, so management “apologized” but her apology consisted of these lies:
1. Properties list their listings on Expedia, add a description, set their prices & add their own images. (As I recall)
2. The image IS on their website. I looked after we left on the train (I have screen records of everything if they delete after this to validate my statements).
3. They do have Canal views because more than one of their website images show them. (I would guess it’s the apartment opposite us as it would overlook the canal based on where it is in the building.)
I think they use this image to trick customers into booking & once they are there it is too late.
Management offered us a complimentary breakfast as an olive leaf (breakfast has dried crusty scrambled eggs which looked gross I would NOT pay to eat there but the view was very nice) & claims she will be looking into the matter with Expedia for further help.
We would NOT have booked this stay if that image had not been in the gallery of 5 images for it. That image was our SOLE reason for booking. We feel scammed & taken advantage of & I feel we should get a full refund.
by A verified traveler
Posted 29 May 2024
We loved the hotel. The location is close to everything. The decoration in the room is so Venice. The red carpet leading the room is such a nice touch!
by A verified traveler from San Diego
Posted 22 May 2024
The hotel is perfectly located within walking distance of San Marco and Rialto. Every member of the hotel staff we met were friendly and ready to help or answer questions. Our room was comfortable and quiet and a great place to relax for awhile during a busy day exploring Venice.
by A verified traveler
Posted 18 May 2024
Staff is excellent and helped a ton with our ways to get to our tour destinations with the local public transportation. Hotel is decent and cleaned well daily.
by A verified traveler
Posted 17 May 2024
Staff are so nice
by A verified traveler
Posted 15 May 2024
Very friendly staff, a pleasure to deal with. Majority of amenities are next door in Bella Venezia. But it's very convenient. breakfast was delicious and the location is wonderful.
by A verified traveler
Posted 10 May 2024
The hotel is part of another hotel very close by. So check-in/out is at a different location as is breakfast. Not a big deal, just not used to that. Staff were very friendly!
by A verified traveler
Posted 7 May 2024
Average hotel experience, good location, good breakfast and friendly staff.
