Ratings based on 585 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Iowa City
Posted 21 Apr 2024
Overall good experience, breakfast and service were excellent. Pool was a little cold and water not so clean.
Comment from Hotel Management
21 Apr 2024 by Adriana Gonzalez, Gerente Servicio a Huesped , Hotel Management
Hi Mr. Da Silva Thank you so much for your comments towards your last stay at Fiesta Americana San Luis Potosí.It has been a pleasure having you as our guest.Hope you can come back during your next trip.Best regards!
by A verified traveler
Posted 26 Mar 2024
Wonderful place to stay.
Comment from Hotel Management
26 Mar 2024 by Adriana Gonzalez Gerente de Servicio al Huesped, Hotel Management
Dear Mr. JacoboThank you so much for your comments towards your last stay at Fiesta Americana San Luis Potosí.It has been a pleasure having you as our guest.Hope you can come back during your next trip.Best regards!
by A verified traveler
Posted 21 Mar 2024
This is a beautiful hotel. Clean and updated. Staff are professional & kind. Warm welcome. Great food at the hotel restaurant.Location is perfect, close to shops, restaurants & a nice park for walks. Highly recommended hotel.
Comment from Hotel Management
21 Mar 2024 by Adriana Gonzalez Gerente de Servicio al Huesped, Hotel Management
Dear Mr. GalavizThank you so much for your comments towards your last stay at Fiesta Americana San Luis Potosí.It has been a pleasure having you as our guest.Hope you can come back during your next trip.Best regards!
by A verified traveler
Posted 4 Mar 2024
The hotel was fine/comfortable rooms, great views, quiet. It fails on small details- the in room coffee pods were of a completely different brand than the machine, the air controls seemed to switch off without warning, the ironing board collapsed/was broken.
Comment from Hotel Management
5 Mar 2024 by Adriana Gonzalez Gerente de Servicio al Huesped, Hotel Management
Dear Mr. CoronaThank you so much for your comments towards your last stay at Fiesta Americana San Luis Potosí.Feel sorry about the situation you had We are going to take care about this so it will not happen againHope you can give us a chance to receive you at Fiesta Americana San Luis Potosí and we will take care of you and we will bring you the best service.Best regards!
by A verified traveler
Posted 24 Jan 2024
Great place.
Comment from Hotel Management
25 Jan 2024 by Adriana Gonzalez, Gerente de Servicio al Huesped. , Hotel Management
Hi Mr. Dieye Thank you for answering this small survey, your comments are very important to us.We hope to have you with us soon.Regards
by A verified traveler
Posted 24 Jan 2024
Always a great experience. Staff is very friendly and accommodating.
Comment from Hotel Management
25 Jan 2024 by Adriana Gonzalez, Gerente de Servicio al Huesped. , Hotel Management
Hi. Mr. YonThank you so much for your comments towards your last stay at Fiesta Americana San Luis Potosí.It has been a pleasure having you as our guest.Hope you can come back during your next trip.Best regards!
by A verified traveler
Posted 8 Jan 2024
The staff was really friendly and helpful.
Comment from Hotel Management
8 Jan 2024 by Adriana Gonzalez, Gerente de Servicio al Huesped. , Hotel Management
Hi Mr. Alonso Thank you so much for your comments towards your last stay at Fiesta Americana San Luis Potosí.It has been a pleasure having you as our guest.Hope you can come back during your next trip.Best regards!
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
28 Dec 2023 by Adriana González Gerente de Servicio al Huésped, Hotel Management
Buen día Srita. Torres. Le agradecemos el tiempo que nos brindo en contestar esta encuesta para nosotros es muy importante. Nos alegra saber que su estancia fue placentera. Esperamos poder tenerle pronto nuevamente, feliz año! Saludos.
by A verified traveler
Posted 24 Dec 2023
The property is excellent, and the service is top-notch. However, I encountered a couple of issues during my stay. Firstly, I did not receive the VIP perks as advertised on the Expedia website. Additionally, despite the website stating "free valet parking," I was actually charged for parking. Moreover, while the property claims to be pet-friendly, the associated fee is not disclosed until arrival. Having knowledge of these fees beforehand would have allowed me to make a more informed decision based on my budget.
Comment from Hotel Management
25 Dec 2023 by Adriana González Gerente de Servicio al Huésped, Hotel Management
Good afternoon Mr. Ramos.We appreciate your comments, they are very important to us. We are sorry for the inconvenience and the bad perception of the service, we know it is not the experience you looking for. We will work in this area of opportunity so that the information on the page be more specific. Also in the confirmation from expedia give all the details about the propety. We hope to have you with us soon and thus change that perception and improve your stay. If I can assist you with anything else, please don't hesitate to tell us. Regards. Merry christmas!
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
23 Dec 2023 by Adriana González Gerente de Servicio al Huésped, Hotel Management
Buenas tardes Srita. Blanco Agradecemos el tiempo que nos brindo en contestar esta encuesta, nos alegra saber que su estancia fue placentera. Lo esperamos pronto nuevamente, felices fiestas!
