Ratings based on 240 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Not bad for the money.
Posted 5 Mar 2024 on HotelsThe airport shuttle they advertise on the website is only for transportation from the hotel to the airport, and that depends on shuttle availability. The breakfast that is included is only a continental breakfast, the buffet breakfast is pretty pricey. Walk about 100 yards to the IHOP, you'll save a few bucks and get better choices. My first day there I had a bath towel with a big hole in it, that towel should not be in service at a hotel. There is some kind of bar across the street that has loud music. That can be pretty annoying if you're trying to get some sleep and you're a light sleeper. On a positive note, it was pretty clean. A lot of places to eat near by.
Comment from Hotel Management
25 Mar 2024 by Daniel Jefe de Recepción , Hotel Management
Es un gusto haberte recibido Luis en nuestra propiedad, lamentamos mucho lo sucedido en el transcurso de tu estancia tomaremos estrategias de servicio y calidad para mejorar nuestros estándares, Esperamos que en tu siguiente visita a San Luis Potosí sigamos siendo tu primera opción.
by A verified traveler
Vacaciones
Posted 10 Jan 2024 on HotelsExcelente hotel, habitaciones amplias,, muy limpio, silencioso y con excelente trato.
Muy bien hubicado.
Comment from Hotel Management
10 Jan 2024 by JVD Daniel V, Hotel Management
Nos da mucho gusto que pasara una magnífica estancia con nosotros. Esperemos que cuando vuelva a SLP seamos su primera opción.
by A verified traveler
Posted 28 Dec 2023
Comment from Hotel Management
3 Jan 2024 by JVD, Daniel V , Hotel Management
Nos da mucho gusto que pasara una magnífica estancia con nosotros. Esperemos que cuando vuelva a SLP seamos su primera opción.
by A verified traveler
Posted 5 Dec 2023
The property location wise was great for what we needed. Otherwise it lacked service. The bathroom shower would flood until I took the cap off, they didn’t have any hot water or microwave for guest to use after “kitchen hours”, their continental breakfast doesn’t even include eggs. It just lacked a lot of standard items in my opinion. Clean and it’s fine but for the price it lacked service.
Comment from Hotel Management
5 Dec 2023 by JVD, Daniel V., Hotel Management
Buenas tardes Maria, Pedimos un gran disculpa por parte del Hotel revisaremos los detalles de mantenimiento en las habitaciones para verificar que fue lo sucedido, de parte del desayuno Continental es variedad de fruta, cereales, carnes frías y panes y se puede complementar ya sea con nuestro Buffett completo o un platillo caliente a nuestra carta. Pasaremos la información a nuestros superiores para seguir aumentando nuestros estándares y calidad, esperemos que cuando vuelva a visitar SLP podamos ser su primera opción. Saludos
by A verified traveler
Posted 10 Jul 2023
by A verified traveler
Posted 5 Jul 2023
by A verified traveler
Posted 4 Jun 2023
by A verified traveler
Posted 9 May 2023
It is a very good place to stay for a business traveler, but not great for tourists. It is not a luxury hotel.
by A verified traveler
Not worth your money
Posted 23 Apr 2023 on HotelsThis hotel isn't worth the price asked.
The staff is average and poorly trained.
The high end price of the room won't include a high end furniture or deco ..
No amenities in the room.
The worth is breakfast, only bread and fruit are served, anything else must be ordered extra when you have paid already to have breakfast included. It's really not normal.
