Ratings based on 200 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Upland
Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by sp, Hotel Management
Dear Brianna, We are sorry to hear about your unpleasant experience with us. And we would like to make it right for our guest.
by A verified traveler
Posted 16 May 2024
Easy to find.
Comment from Hotel Management
18 May 2024 by sp, Hotel Management
Dear Tamara, We appreciate your feedback, as it helps us identify areas for improvement. And sorry for inconvenient.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
18 May 2024 by sp, Hotel Management
Dear Jasmine, Thank you for reaching out to our team with feedback about your stay. And sorry for inconvenient.
by A verified traveler
Posted 5 May 2024
Screaming homeless way too over priced for how disgusting it was. Left before the second night with out refund it was so bad.
Comment from Hotel Management
7 May 2024 by sp, Hotel Management
Dear Jeffrey, We're sorry to hear that you had an unpleasant experience at our hotel. This is unacceptable, and we apologize for any inconvenience or discomfort it may have caused. We have spoken with our local police and are taking steps to ensure that this doesn't happen again.
by A verified traveler
Posted 3 May 2024
cheap hotel that was not horrible. met expectations but did not exceed them
Comment from Hotel Management
3 May 2024 by sp, Hotel Management
Dear Logan, Thank you for taking the time to provide valuable feedback about your stay. Weapologize that your experience was less than ideal.
by A verified traveler
Posted 1 May 2024
It was a decent place to stay in
Comment from Hotel Management
3 May 2024 by sp, Hotel Management
Dear Dariens, Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us.
by A verified traveler
Posted 27 Apr 2024
You sold me cancellation insurance but did not tell me I had to cancel before 7 am pst on the day of cancellation. This was fraud and you need to refund my money for this trip. I called to cancel at 11.30 am on 4/26
Comment from Hotel Management
28 Apr 2024 by sp, Hotel Management
Dear Lucas Donovan, Thank you for your feedback and sorry for inconvenient. About the cancellation is 24 hours prier to an arrivals not same day just few hours before check in time. If you can not make it then you have to let us know at lest day before.
by A verified traveler
Posted 20 Apr 2024
Unfriendly staff. No coffee pot in room. rundown
Comment from Hotel Management
22 Apr 2024 by sp, Hotel Management
Dear Leslie, We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
13 May 2024 by sp, Hotel Management
Dear Francisco S Vallejo, We are delighted to know that you found your room comfortable and to your liking.
by A verified traveler
Posted 15 Apr 2024
Too pricey for the quality
Comment from Hotel Management
16 Apr 2024 by sp, Hotel Management
Dear Gloria, Thank you for taking the time to provide valuable feedback about your stay. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance.
