Ratings based on 371 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The room is very clean and comfortable. It sits in the middle of SLO downtown, and is very convenient for shopping. The only problem is across from my room there is a pub, and it played loud EDM music all night until 1:30am, and their were talking so loud that I can hear them talking on third floor.
by A verified traveler from Mercer Island
Posted 3 Jun 2024
Beautiful property. Downtown location very walkable.
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 20 May 2024
Great hotel right in the heart of SLO
by A verified traveler
Posted 17 May 2024
Most friendly staff and always someone there when you need them!
by A verified traveler
Posted 14 May 2024
Valen, the desk clerk when we checked in was excellent. The morning desk clerk with a mustache should look for a career where he does not interact with people.
by A verified traveler
Posted 12 May 2024
Contemporary, boutique, intimate vibe
Close to shops, restaurants,
by A verified traveler
Posted 10 May 2024
My favorite kind of hotel - great sense of style and wonderful grounds and staff.
by A verified traveler
Posted 3 May 2024
Hotel is very overpriced relative to other choices in SLO. Several add on charges such as $40.00 a night for parking plus a $30.00 service charge beyond what Expedia advertises. you get a $30.00 "food voucher" but that only buys one glass of wine with no redemption of balance. I have never stayed a place so uncertain of what it actially is.
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Rene,Thank you for taking the time to let us know how your stay was. I am very sorry to hear you were disappointed with your stay. We do try to make sure that our guests are informed regarding parking charges and the destination fee. I do hope you may try us again in the future. Please let me know if there is anything I can do to make a return successful.
by A verified traveler
Posted 24 Apr 2024
We enjoyed our stay at Hotel Cerro! Our room was very spacious, the rooftop pool was great and the onsite restaurant was quite good. My only complaint was charging me for drip coffee in the morning,$6 !! Honestly drip coffee at a hotel like this should be complimentary and ( in the hotel lobby) especially in the mornings… Overall we enjoyed our stay - conveniently located downtown and walking distance to many great spots!
