Ratings based on 46 Verified Reviews
4.7 Room cleanliness
5.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Great place to stay
Comment from Hotel Management
18 Jun 2024 by Guest Relations, Hotel Management
Dear Kevin, thank you for the 5-star review! We're happy to know you enjoyed your stay with us, and we look forward to hosting you again at MOOD HAUS by DW!
by A verified traveler
Posted 4 May 2024
Noise from a house party woke me up repeatedly on friday night and finally had to call and report since it went on till 3.30am
But also noise from inside the house - both ACs and something next to the washer drier
The shower drain was dysfunctional and water would collect in a puddle- they did send a handyman to fix it- but despite of that draining did remain an issue for the entirety of my 5 night stay
This can be a good option for long term stay - like if your planning to spend a couple weeks or longer
Comment from Hotel Management
13 May 2024 by Guest Relations, Hotel Management
Dear Jigyasa,Thank you for taking the time to share your feedback with us. We genuinely value your input and are grateful for the opportunity to address your concerns.First and foremost, we want to extend our sincere apologies for the disturbance caused by the noise from the house party in the neighborhood. While we strive to provide a peaceful environment for all our guests, we understand that external factors beyond our control can sometimes disrupt the tranquility. We appreciate you promptly bringing this matter to our attention and allowing us to address it with the relevant parties.Regarding the noise from inside the house, we were disheartened to learn of your experience. Please know that we were unaware of these issues, as they have not been raised by any previous guests. Nevertheless, we take your feedback seriously and will thoroughly investigate to ensure that any necessary adjustments are made to enhance the comfort of our future guests.We apologize for the inconvenience caused by the dysfunctional shower drain during your stay. We're glad you contacted us, as it allowed us to promptly send a handyman to resolve the issue. We can confirm that the problem has been addressed, and the draining functionality has now been restored to its proper working condition.We truly appreciate your patience and understanding throughout these matters. Your feedback is invaluable to us as we continually strive to improve the experiences of our guests. Should your travels bring you back to our area in the future, we would be honored to have the opportunity to host you again and provide you with a more seamless and enjoyable experience.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by The Dream Team , Hotel Management
Dear Ale, thanks for your review, we loved hosting you and we hope to host you again soon.
by A verified traveler from Riverside
Posted 31 Mar 2024
This was a great home base for our trip to San Juan! The three of us had plenty of room and we really appreciated the amenities: well supplied kitchen and laundry. We had a couple minor maintenance issues, but the guest services team was always right on top of things - really great communication. Lots of restaurants nearby and walking distance to the beach. I wouldn't want to try parking there though, as the streets are very narrow and parked cars regularly lost their side mirrors. The area info provided by the hotel was excellent. We tried the recommended walking & dining tour and absolutely loved it! Overall a great stay and would definitely come back to MOOD HAUS.
Comment from Hotel Management
31 Mar 2024 by The Dream Team, Hotel Management
Dear Jennifer, thank you for your review. We are happy to hear you enjoyed your stay with us and that our team assisted you in a promptly manner. We loved hosting you and we are looking forward to your next visit!
by A verified traveler
Posted 26 Mar 2024
Very unique space. Fun, spacious and close to restaurants and not too far from beach.
Comment from Hotel Management
27 Mar 2024 by Your Dream Team, Hotel Management
Dear Chi, we are happy you enjoyed the space and the location. We hope you had an amazing trip! Please come again soon.
by A verified traveler
Posted 9 Feb 2024
Comment from Hotel Management
10 Feb 2024 by The Dream Team, Hotel Management
Dear Dusty,Thank you so much for the five stars. We hope to host you again soon!
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Guest Relations, Hotel Management
Dear Tanshi, thank you for the 5-star review! It's great to know you had an amazing stay with us, we look forward to hosting you again soon at MOOD HAUS by DW!
by A verified traveler
Posted 6 Dec 2023
Overall amazing experience would recommend to anyone looking for a one of kind experience such a fun spot!
Comment from Hotel Management
6 Dec 2023 by The Dream Team , Hotel Management
Dear Catherine, thank you so much for your review. We loved hosting you and we hope to have you back soon.
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
18 Nov 2023 by The Dream Team , Hotel Management
Dear Mackenzie, thank you for your review, we are so glad to know you enjoyed your stay with us, we hope to have you back soon.
by A verified traveler
Posted 13 Oct 2023
Loved the decor and vibe. The shower we could never figure out. The neighborhood was a little sketchy. Loved it overall.
Comment from Hotel Management
18 Nov 2023 by Guest Relations, Hotel Management
Dear Laura, thank you for taking the time to share your thoughts on your recent stay. We appreciate your feedback and are delighted to hear that you enjoyed the decor and vibe of our property.We're sorry to learn that you encountered difficulty with the shower. Our virtual concierge service is available 24/7, and we would have been more than happy to assist you with any issues had we been notified during your stay. Regarding the neighborhood, we understand that our location may not be the perfect fit for everyone. We take pride in offering a more authentic Puerto Rican experience, steering clear of the conventional tourist spots. Our urban vibe is well-suited for those seeking a genuine local atmosphere, just minutes away from Ocean Park beach and the vibrant Calle Loiza with its fantastic restaurants and bars.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back again in the future.
