Ratings based on 1,268 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Our bathroom was extremely small, very uncomfortable. The rugs smelled moisty. The overall look of the hotel is old, beatiful but old , water was falling from the ceiling , the pos at the bar wouldnt accept apple pat and was outdated. Staff was great thow , and the spa is to die for.
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your candid review. We're happy to know our amazing team and SPA were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.
by A verified traveler
Posted 11 May 2024
The location has many different walkable restaurants and supermarkets. In addition, it is located across from an Enterprise car rental. The hotel is clean and the staff was extremely welcoming.
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for taking the time to leave us a review. We are glad that you appreciated our team and enjoyed your accommodations. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 May 2024
great stay!
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 8 May 2024
Nice
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 5 May 2024
The staff was amazing and so accommodating. We were able to check in early and they made sure the stay was nothing less than wonderful
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 4 May 2024
Great hotel with a great lobby, bars and casino.
Comment from Hotel Management
11 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating and feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 29 Apr 2024
great time
Comment from Hotel Management
1 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the great rating and comment regarding our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
Thank you for the rating of our hotel! We are glad that you seemed to have enjoyed your stay and hope to see you again very soon.
by A verified traveler from Merrick
Posted 28 Apr 2024
The hotel was very expensive and felt like although it underwent a renovation it wasn’t as nice as it had been in past. it has become increasingly expensive to dine and spend time at the property but the experience is less impressive.
There are other places that cost less that are as nice. Not worth the $$$.
Comment from Hotel Management
29 Apr 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.
by A verified traveler
Posted 28 Apr 2024
The villas are the best part of staying here, we upgraded and they accommodate our f needed. Thalia at desk is sweet and helpful. Frank set us up by poolside, and Alondria was very nice and helpful to keeping us fed and serving drinks , the vibe is so nice, will make my 3rd visit soon
Comment from Hotel Management
29 Apr 2024 by Yvonne Ramos, Director of Guest Relations , Hotel Management
It was a delight to welcome you and we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Looking forward to many more returns!
