DREAMCATCHER by DW Reviews

Julianne, we appreciate you taking the time to leave a review, and we're sorry to hear that your experience didn't meet your expectations. While we understand that preferences can vary, we'd like to clarify that we are not a hostel but a boutique hotel with a unique concept that many of our guests love.We take great pride in our communal areas, including our fully air-conditioned workspace/dining room, a gift shop featuring local makers, and a spacious deck with lounge furniture and hammocks. These spaces are designed to provide our guests with a comfortable and welcoming environment where they can relax, work, or socialize.We're proud to say that our many previous happy guests and countless positive reviews attest to the quality of our accommodations and the exceptional experience we strive to offer. Our commitment to providing top-notch service and amenities has earned us a reputation as one of the absolute favorites and top-rated boutique hotels in San Juan.We'd love the opportunity to welcome you back and show you the true charm and hospitality that our guests usually rave about. Thank you again for your feedback, and we hope to have another chance to impress you in the future.

Dear Riddhi, thanks for your review. We hope to have you back soon.

Dear Sabrina, we are truly grateful for this amazing review. Thank you for taking the time! We are also delighted that our hotel DREAMCATCHER by DW reminded you of home. For us, it's a priority to provide our guests with a welcoming, comfortable, and relaxed ambiance. We would love to host you again soon!

Dear Kim, thank you for the review. We are happy to hear you loved your stay with us and we hope to host you again soon!

Dear Christine, thank you for your review. We are happy to hear you enjoyed your stay with us and we hope to have you back soon for another visit at DREAMCATCHER by DW!

Dear Jeremiah,Thank you for taking the time to share your feedback with us. We are genuinely surprised to learn about the challenges you experienced during your stay in our Romantic Suite, as it is usually one of our guests' favorites.We apologize for any inconvenience caused by the noise from the kitchen and other guests. Please know that the comfort and privacy of our guests are of the utmost importance to us, and we have addressed your noise complaint with our kitchen team. We maintain poured cement walls for excellent soundproofing and have strict quiet hours from 10 pm to 8 am. Had we been made aware of the issue, we would have been more than happy to enforce these quiet hours. Additionally, we provide earplugs for light sleepers as an extra measure.While the outdoor shower is a unique feature of the Romantic Suite, we want to clarify that the suite also includes a full indoor en-suite bathroom with a soaking tub and rainfall shower to provide alternative bathing options in complete privacy. We appreciate your understanding regarding the challenges with mosquitos in the island's tropical climate. While we fumigate the property bi-weekly to keep bugs at a minimum, it's not always possible to entirely prevent them. We offer mosquito nets and repellent upon request.Based on your feedback, we will install an additional ceiling fan in the bathroom, which helps deter mosquitoes. Furthermore, we regret any inconvenience caused by the leak in your room. Our maintenance team is readily available, and had we been made aware of the issue, we would have promptly sent our handyman to address it to ensure your comfort and satisfaction. The suite has a wardrobe and a small bench for luggage storage; after receiving your feedback, we added an additional luggage holder to the room. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

Dear Zihan, thank you for your great review! we hope to host you again soon.

Dear Jamie, thank you for leaving such a great review, we look forward to hosting you again!

Dear Aimee, thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and take all guest comments seriously in our continuous effort to improve.We're sorry to hear that you found your room to be below your expectations. We understand that each guest has unique preferences and needs when it comes to accommodations, and we regret that this particular room did not meet yours.It's important to note that the room is clearly advertised as an Economy Cottage, with an area of 85 square feet and a detached private bathroom. We aim to provide a range of options to accommodate different budgets, and this room is designed to offer a more economical choice for guests.We also provide high-definition photos of all areas of the room on our booking platform to ensure that guests have a clear understanding of the space before making a reservation. We regret if the room size and layout did not meet your expectations based on these images.We appreciate your feedback regarding the room layout and amenities, and we will certainly take it into consideration as we continue to make improvements to our property.Once again, we apologize for any disappointment you experienced and hope you were still able to enjoy your overall stay with us.

Dear Amy, we are delighted to hear you had a great stay with us! It was a pleasure hosting you, and we look forward to hosting you again soon.