Ratings based on 43 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Disappointed the room at the top of the hill (unique room) didn’t have running water to shower in the evening or morning. Very short periods only.
Comment from Hotel Management
24 Apr 2024 by Selina, Hotel Management
Hey Gabriel! We're truly sorry to hear about your disappointment with the unique room lacking running water. Guest comfort is incredibly important to us, and I understand how frustrating that must have been. Your feedback is invaluable as we strive to continuously improve our services. We'll take immediate action to address this issue and ensure a more enjoyable experience for all our guests in the future. If there's anything else I can assist you with or if you have any further feedback, please feel free to let us know.Thanks & Regards,
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Selina, Hotel Management
Hi HildaWe are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!Thanks & Regards,
by A verified traveler
Nice place reasonably priced and tasty food.
Posted 23 Dec 2023 on HotelsCommon areas especially communal kitchen, dining area not cleaned well.
Library full of spiders and not cleaned.
My room had wooden shutters and no glass on the windows. Spider found in room, had to buy insecticide.
Concrete floors no rugs.
Good air conditioning.
by A verified traveler
Posted 11 Dec 2023
by A verified traveler
Posted 14 May 2023 on Hotels
Comment from Hotel Management
24 Oct 2023 by Selina, Hotel Management
Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details.
by A verified traveler
Posted 4 May 2023
Bad service, horrible check in, bad room swaps. List goes on…
by A verified traveler
Posted 19 Jan 2023
Staff is not well trained and didnt know its amenities. Place looked dirty and not well maintained. Breakfast ok.
Comment from Hotel Management
24 Oct 2023 by Selina, Hotel Management
Hi Diego, Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. Safe travel!
by A verified traveler
Posted 20 Nov 2022
by A verified traveler
Posted 14 Oct 2022
i liked the kindness and service of the staff as well as the variety of food offered by them
Comment from Hotel Management
24 Oct 2023 by Selina, Hotel Management
Hello dear Jorge, were so glad you had an amazing experience at the hotel, thank you so much for taking the time to leave a review and share your opinion with us. we wish you the best vacations. Love, Selina Maderas
by A verified traveler
Friendly staff, nicely designed in the nature
Posted 20 Jul 2022 on HotelsRelaxing atmosphere, comfortable, one of few places that has hot shower in San Juan del Sur.
Comment from Hotel Management
27 Jul 2022 by Selina, Hotel Management
Hello dear Soudabeh, we´re so glad you visited us, thank you so much for taking the time to leave a review, your feedback is really important for us and we will use it for future improvements, Hopefully you´ll have an amazing trip.
Love, Selina Maderas
