Ratings based on 130 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
They have termite in the room .
Comment from Hotel Management
11 Jun 2024 by Chris, Hotel Management
Good afternoon Mr. Aldo, thank you for your rating. We will take his comment into consideration to solve it.
by A verified traveler
Posted 5 Jun 2024
Everything was very good to my attention
Comment from Hotel Management
5 Jun 2024 by Chris , Hotel Management
Thank you Mr. Erwin for your comments for us is a pleasure attend you again. see you soon. success en your life.
by A verified traveler from hollywood
Posted 28 May 2024
Receptionist was attentive
Comment from Hotel Management
30 May 2024 by Chris, Hotel Management
Thank you very much Mrs. Jessica for your comments and rating, we hope to see you soon.
by A verified traveler from Playa Del Rey
Posted 24 Apr 2024
Hotel Victoriano is a gorgeous hotel. They take really great care of the grounds and the hotel itself. Everyone that worked there was amazing. Carlos was especially helpful. I would highly recommend waiting to book expeditions and car services until you talk to him. I could have saved so hundreds of dollars (literally) had I known him before booking this trip. You are close to everything you need to be close to, everything is within walking distance so it is easy to run in and out. Also, I would recommend getting a room with an ocean view, even though my room was nice I wish I had booked an ocean view.
Comment from Hotel Management
26 Apr 2024 by Chris , Hotel Management
Thank you very much for your comments, Mrs. Julia. Her words help us to be better every day and provide quality service. We hope to see you soon.
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Muchas gracias Sra. Stephanie por su calificación. Nos complace seguir mejorando para brindarle un servicio de calidad.
by A verified traveler
Posted 5 Feb 2024
Friendly staff, decent spot. Do not get make up on the face clothes/towels, they apparently charge for that because they can’t get it out.
Comment from Hotel Management
26 Apr 2024 by Chris , Hotel Management
Thank you very much for your comments, Mrs. Danielle. Her words help us to be better every day and provide quality service. We hope to see you soon.
by A verified traveler
Posted 30 Jan 2024
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Muchas gracias por su calificación Sra. Lisa definitivamente nos ayuda a mejorar cada día y brindarle un servicio de excelencia.
by A verified traveler
Posted 27 Nov 2023 on Orbitz
Beautiful building and lovely location right on the beach. Room was small and no window taht could be opened. Same was the case in the bathroom. The tap flowed into the surface rather than going into the wash basin which made it hard to use. Breakfast was good. Small pool but good for kids. All in all, it wasn’t value for the money we paid.
by A verified traveler
Posted 25 Sep 2023
It was a good experience. A/c went down for a couple of hours but all good
Comment from Hotel Management
26 Apr 2024 by Chris, Hotel Management
Thanks you for your words Mr. Franklin for us is very important your comments see you soon
by A verified traveler
Posted 25 Sep 2023
It was too late the check in
Comment from Hotel Management
26 Apr 2024 by Chris , Hotel Management
Thank you very much for your comments, Mr. Yasser. Your words help us to be better every day and provide quality service. We hope to see you soon.
