Ratings based on 131 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
Nice place
Comment from Hotel Management
5 Apr 2024 by Gerencia General , Hotel Management
Agradecemos sus comentariossaludos
by A verified traveler
Posted 2 Dec 2023
This place is amazing I stay here every year! El lugar es genial cada año quedamos aqui
Comment from Hotel Management
7 Dec 2023 by Gerencia General , Hotel Management
Agradecemos sus comentarios.saludos
by A verified traveler from Moberly
Posted 18 Sep 2023
I didn’t like the way I was treated just because I booked through Expedia, it’s was awkward but it’s like they don’t like Expedia reservations. The hotel is rundown. The rooms are ok, housekeeping staff seemed to be polite and that’s about it. Front desk horrible at customer service. The pool was ok except for the fact that there was hardly any the light at night. It seemed secure but would not go back and stay here. Trust me.
Comment from Hotel Management
9 Nov 2023 by Gerencia General , Hotel Management
Buena tarde Lamento que la atención de mis compañeros de recepción no haya sido la correcta ,le ofrezco una disculpa si nuestro trato no fue el correcto , espero que pueda brindarnos una segunda oportunidad para poder brindarle una mejor experiencia.
by A verified traveler
Posted 20 Aug 2023
by A verified traveler
Posted 4 Apr 2023
by A verified traveler
Posted 22 Jan 2023
Comment from Hotel Management
8 Mar 2023 by Gerencia General , Hotel Management
Gracias por sus comentarios saludos
by A verified traveler
Posted 5 Jan 2023
by A verified traveler
Posted 20 Dec 2022
Nos otros venimos cada año y nos trata tan bien por esa razón sigo llegando al best western Tuxtepec
Comment from Hotel Management
20 Dec 2022 by Gerencia General , Hotel Management
Agredecemos sus comentarios
by A verified traveler
Bait and switch hotel
Posted 24 Nov 2022 on HotelsThey kept trying to charge me with amenities that were free and then they over charged me for my breakfast that was suppose to be free. They kept saying that the website was wrong and that the prices on the menu was wrong. I would not recommend staying there, unless you want to be charged extra for everything that they say is free on the website.
Comment from Hotel Management
24 Nov 2022 by Gerencia General , Hotel Management
The guest ate an American breakfast and what was included in his rate was continental, he was only charged for the eggs at the price on the menu. His juice, his fruit and his coffee were courtesy.
by A verified traveler
Posted 10 Jun 2022 on Hotels
Comment from Hotel Management
10 Jun 2022 by Gerencia General , Hotel Management
Agradecemos sus comentarios
saludos
