Ratings based on 12 Verified Reviews
3.1 Room cleanliness
3.1 Service & staff
2.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2023
The place needs serious maintenance. Also the pool is not clean. Breakfast was OK. Kind person in the front desk.
by A verified traveler
Posted 10 Apr 2023
Totalmente exagerado el precio para algo que no llega a ser un hotel de una estrella
by A verified traveler
Posted 9 Apr 2023
La comida fría y las tazas estaban sucias no hay variedad de comida te dan lo que tenga sobre la administradora o la gerente no me pareció como trata a los clientes tiene que mejorar eso y no debe de haber un limite de tiempo para pedir comida y que tengan más orden y limpieza para la piscina deberían de quitar el tiempo para meterse o para estar ahí por qué siempre nos decías que a tal hora está la piscina habilitada y en los días que estuve ahí solo 1 día avía agua y los demás días no así que mejoren eso por que es desagradable estar con esas molestias
by A verified traveler
Posted 8 Apr 2023
by A verified traveler from Scarborough
Posted 31 Dec 2022
The hotel overall was very clean and comfortable. The staff were very attentive and helpful. The service was greatly appreciated as it made our trip to Peten memorable. The road to the hotel could be improved by the town as its rocky and the drive in slowed us down. Other than that great place, quiet, and extremely comfortable
Comment from Hotel Management
25 Jan 2023 by Jefe inmediato, Hotel Management
Estamos a ala orden para servirle y darle su mejor experiencia en nuestro hotel.Los esperamos pronto, gracias por su visita
by Kaari
Off the beaten path
Posted 28 Apr 2017 on HotelsWe were very happy when we finally arrived at the hotel after a very long day of traveling from Belize City. The hardest part was the journey from the Santa Elena/Tikal intersections as the road around the lake is not paved for the last 10KM or so from the hotel. The hotel itself was nice and the staff were friendly. We were able to play at the pool and grab food at the hotel restaurant. The servers were there to cater to you but the service, over all was slow (not enough people in the kitchen perhaps). At breakfast in the morning we waited 20 minutes just to get a menu and wait for someone to come out to acknowledge that we were even there to eat. We took the hotel shuttle to Tikal one morning. We were ready to leave the lobby by 8am and arrived at the park at 10AM, due to traffic on Easter. We spent from 10am-3:30pm in the park walking around and enjoying the sights.
The hotel room itself was comfortable. Nice pillows and linens,refrigerator, coffee maker. The shower had soap and hot and cold water. The AC worked wonderfully and we had a beautiful view of the lake out back.
by Julie
Posted 16 Apr 2017 on Hotels
It was great and food was good although it was way too far out from Flores - an hour bus ride
by A verified traveler
Posted 18 Apr 2022 on Hotels
by A verified traveler
Posted 17 Apr 2022
Excelente servicio, lo unico q no me gusto fue el estacionamiento. No hay
by A verified traveler
Mi peor experiencia en Guatemala
Posted 20 Apr 2019 on HotelsEs la peor experiencia que he tenido viajando. Llegamos a la recepción del hotel a las 9:30 pm, después de haber reservado y pagado una noche con mi familia y la única respuesta fue: No se que pasa, la platafoma de Hoteles.com, siempre nos hace lo mismo, nos manda huéspedes cuando no tenemos habitaciones, así que no podemos hacer nada no tenemos habitación. Hablen con ellos para que les devuelvan su plata. A pesar de la amabilidad de la recepcionista fue evidente que prefirieron revender la habitación y se quedaron con el que había pagado mas. No importo que estuviéramos en el lugar (lejos por cierto) en la noche y además con niños. Es posible que al estar en un lugar muy turístico, siempre tengan clientes pero NO es justo jugar con la gente que confia en estas plataformas.
