Ratings based on 658 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Happy customer
Posted 30 Jan 2020 on HotelsAmazing
Comment from Hotel Management
31 Jan 2020 by Management team, Hotel Management
Louie, we are thrilled you had an excellent stay at SureStay Hotel by Best Western San Jose Airport, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next stay.
Thank you,
Management team
by A verified traveler
Posted 29 Jan 2020 on Hotels
The front desk was excellent service and experense !
Comment from Hotel Management
31 Jan 2020 by Management team, Hotel Management
Louie, thank you for choosing SureStay Hotel by Best Western San Jose Airport and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.
Thank you,
Management team
by A verified traveler
Posted 27 Dec 2019 on Hotels
Comment from Hotel Management
28 Dec 2019 by Management team, Hotel Management
We are delighted you had an outstanding stay at SureStay Hotel by Best Western San Jose Airport and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
Thank you,
Management team
by A verified traveler
Posted 12 Dec 2019 on Orbitz
Easy parking. Helpful front desk. But this place is an older facility. Air conditioner is loud, neighboring plumbing is loud, and outside noise are loud. Simply did not sleep well.
Comment from Hotel Management
13 Dec 2019 by Management team, Hotel Management
Thank you for being our guest. We are sorry your sleep was disturbed due to the noise issues you encountered. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Meanwhile, your feedback has been discussed with our maintenance team, and they are making the necessary repairs. We hope you will return so we can provide you with the exceptional visit you deserve.
Thank you,
Management team
by A verified traveler
Posted 11 Dec 2019 on Orbitz
Room was dirty. Heavy stains on carpet, walls chipped, dirty overall. Fights in parking lot at 11:44 p.m. and another one after 1 a.m. Very unsafe feeling. Overall, horrible experience!
Comment from Hotel Management
12 Dec 2019 by Management team, Hotel Management
Thank you for being our guest. We are sorry for the cleanliness issues you encountered during your visit and for the inconvenience it caused. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We also regret the inconvenience you had due to the other guests’ on the property. We value your business and hope you will give us another occasion to exceed your expectations during a future visit.
Thank you,
Management team
by A verified traveler from San Jose
Posted 1 Dec 2019
This is my go to when i want to get away with the girlfriend. So we can be completely alone.
Comment from Hotel Management
1 Dec 2019 by Management team, Hotel Management
Jose, thank you for making the SureStay Hotel by Best Western San Jose Airport your home away from home. We are thrilled to read you and your girlfriend had an amazing stay and that you loved all aspects of our hotel. We look forward to welcoming you back.
Thank you,
Management team
by A verified traveler
Posted 24 Nov 2019 on Travelocity
Suite is very nice, private and spacious. Great for larger crowds
Comment from Hotel Management
24 Nov 2019 by Management team, Hotel Management
Thank you for choosing SureStay Hotel by Best Western San Jose Airport and for sharing your experience with fellow travelers. We are delighted you liked our spacious and well-appointed suites. We think having the extra space makes a stay with us feel more like home. Thank you again for your kind words, and we look forward to your next visit.
Thank you,
Management team
by A verified traveler from San Jose
Posted 22 Nov 2019
This is the only hotel i choose to stay at whenever i need to get away with my girl-friend.
Comment from Hotel Management
22 Nov 2019 by Management team, Hotel Management
Joe, thank you for returning to the SureStay Hotel by Best Western San Jose Airport for your stay. The best compliment a guest can give is to return to a hotel that they love and to share their experience with others. We continually strive to provide our guests with the most memorable experience, and your comments show that we are meeting that goal. We appreciate your feedback and look forward to welcoming you back again soon.
Thank you,
Management team
by A verified traveler
Posted 16 Nov 2019 on Hotels
by A verified traveler
Posted 13 Nov 2019
Doors don’t lock securely. Rooms were dirty. Walls were stained. You can hear everything from other rooms.
Comment from Hotel Management
14 Nov 2019 by Management team, Hotel Management
Thank you for being our guest. We are sorry for the difficulties you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and maintenance teams to ensure we redouble our efforts towards providing our guests with a clean and comfortable accommodation they deserve. We also wish we had the opportunity to address the noise issues while you were here. We hope you consider a return visit so we can make a much better impression.
Thank you,
Management team
