Ratings based on 667 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Facility was undergoing maintenance and kept us out of our room for hours.
Comment from Hotel Management
1 May 2024 by Dhey, Hotel Management
Hello Patrick we regret to hear about your unpleasant experience during your last stay with us. Our goal is to provide a seamless experience to all of our guests, and we apologize if your expectations weren't met this time around. We have actually put letters to every room informing all guests about the renovation and we were not aware that somebody has asked you to be out of the room while they are painting the exterior of the building, we could have talk to the person who asked you to leave as this person is not part of our team. Please allow us the opportunity to better serve you in the future.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Tatlin, it's truly rewarding to see a perfect score! We're delighted to know that your stay at Sonesta ES Suites San Jose Airport met all your expectations. Your satisfaction is our best reward, and we're already looking forward to providing another stellar stay for you in the future. Thank you for sharing your experience.
by A verified traveler
Posted 29 Apr 2024
Overall I enjoyed my stay
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Michael, it's delightful to hear you had an enjoyable stay at Sonesta ES Suites San Jose Airport. We truly appreciate your feedback and are thrilled when our guests have agreeable experiences. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 27 Apr 2024
Thanks for everything more importantly make feel welcome everytime
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Juan, thank you so much for sharing your glowing experience at Sonesta ES Suites San Jose Airport. We're thrilled to learn that you felt truly welcomed during each of your visits. Our team members strive to provide an environment where guests feel valued and appreciated. We can't wait to welcome you back for another memorable stay.
by A verified traveler
Posted 26 Apr 2024
Facility was nice, room was very spacious and the property was lovely. It felt safe. Breakfast options were not great and they ran out of a lot of the foods before breakfast was actually over but not a huge deal. The kitchen was short on utensils and didn’t have a lot of dishes so not great for cooking there. Convenient location and we enjoyed our stay.
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Theresa, it's splendid to hear that you appreciated the spacious room and lovely property at Sonesta ES Suites San Jose Airport. We're also glad that you felt secure during your stay. We aim to create a pleasurable experience for our guests, so your feedback regarding breakfast and kitchen supplies is valuable. Our team will certainly discuss these areas for improvement. We're delighted that you found our location convenient and overall enjoyed your stay. We are looking forward to welcoming you back to provide an even better experience.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Carlos, we are thrilled to know you had a 5-star experience at Sonesta ES Suites San Jose Airport. Thanks for selecting our property for your stay. We are greatly inspired by your rating and look forward to welcoming you back on your next visit. Best Regards.
by A verified traveler
Posted 17 Apr 2024
If you are looking for value that comes with a quiet setting than look no further. This place has it all. A home style design with features you can feel like you didn't leave home. Clean, safe and quiet. The staff here are outstanding to make your stay a pleasant one.
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Joseph, it's a delight to hear you've had such a positive experience at Sonesta ES Suites San Jose Airport. We pride ourselves in creating a calming setting with homely features for our guests. Our dedicated team members indeed strive to provide you with a warm, pleasant stay that meets all your needs. We look forward to your next visit. Safe travels!
by A verified traveler
Posted 11 Apr 2024
clerk front desk was very kind and respectful
Comment from Hotel Management
11 Apr 2024 by Customer Service, Hotel Management
Elizabeth, thank you for sharing your positive experience at Sonesta ES Suites San Jose Airport. We're thrilled that our front desk team member's kindness and respect left a lasting impression. We look forward to welcoming you back on your next visit.
by A verified traveler from Byron
Posted 9 Apr 2024
My sister fell in bath tub due to the very slippery tub, she was hurt badly. When I asked if they had bath tub mats, desk girl goes to the back , comes out and hands me 1??? They had a way to prevent this, but didn't, Very UNHAPPY
Breakfast is big only week days, weekend, cold cereal and old muffins and yogurt. I WASN'T HAPPY for what I paid!!!! I felt cheated
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
Peggy, we express our sincere concerns about the unpleasant incidents you've reported. It's unfortunate to hear about the issues encountered with the bathtub and we certainly regret any discomfort to your sister. The safety and comfort of our guests are paramount, and the way your situation was handled will be assessed internally for improvements. It is also disheartening to know that breakfast didn't meet your expectations. Going forward, we aim to better manage our breakfast offerings to suit diverse customer preferences. We appreciate you sharing your views and assure you of our commitment to continually enhance guest experiences.
