Ratings based on 987 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from FLUSHING
Posted 29 May 2024
Grate hotel with grate service poor breakfast and no restaurant or any shiping around
Comment from Hotel Management
30 May 2024 by Gerente General, Hotel Management
Dear Mier, Thank you for your rating, and for highlighting the service, we also thank you for your suggestion with breakfast, we hope in your next visit you can see a positive differenceCarlos MazzeoGeneral Manager
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Dan, Thank you for your rating, it was definitely a pleasure to serve you, we hope your stay will be repeated soonCarlos Mazzeo General Manager
by A verified traveler
Posted 24 May 2024
Everything is good.
Comment from Hotel Management
25 May 2024 by General Manager , Hotel Management
Dear Rony, Thank you for your kind rating and for the time you spent on it, we hope to receive you soonCarlos MazzeoGeneral Manager
by A verified traveler
Posted 20 May 2024
Stayed for one night, but the property and staff were very accommodating and helpful with any questions or concerns you may have. Will recommend staying here.
Comment from Hotel Management
23 May 2024 by General Manager , Hotel Management
Dear Laura, I am glad to know that our staff was helpful with your concerns, thank you for recommending us and for the time you gave us to leave your comments.Carlos MazzeoGeneral manager
by A verified traveler
Posted 19 May 2024
Great place to stay!
Comment from Hotel Management
23 May 2024 by General Manager , Hotel Management
Dear Noel, That you define your stay as great motivates us to continue improving every day, we sincerely hope to receive you soon.Carlos MazzeoGeneral manager
by A verified traveler
Posted 6 May 2024
👍
Comment from Hotel Management
23 May 2024 by General Manager , Hotel Management
Estimado Rodolfo, Gracias por su calificación, fue un gusto recibirlo, y esperamos su visita se repita.Carlos MazzeoGerente General
by A verified traveler
Posted 29 Apr 2024
The staff was very helpful and kind. The food was delicious at breakfast.
However, my family and I were very disappointed that we were not told of a Safari Party prior to us checking in. That was not the vibe of the hotel we were looking for. We were looking for quiet and comfortable like we have always experienced at this hotel in the past.
While we were told of the party the night of, there was nothing we could do at that point. It was difficult to navigate from the entrance to the elevators, and to the casino due to the large amount of people. Having been informed of this event prior to checking in, would have been very helpful.
Comment from Hotel Management
1 May 2024 by General Manager , Hotel Management
Dear Mrs Alison,We appreciate your comments and the time you took to leave them, your stay coincided with the celebration of our 11th anniversary, a celebration that we only hold once a year and to which everyone is invited, we know that your expectations were different and we regret that the event did not allow that your experience was quiet and comfortable as you expected, even so we would like to receive you again and change this experience for a positive one.Carlos MazzeoGeneral Manager
by A verified traveler
Posted 23 Apr 2024
Property was wonderful not sure why the secret police and military guards around the property were needed.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Mr. Richard.Normally, we have security agents to protect all our guests. In case there is a special event, for example from an embassy, they provide their own security for their guests.Thank you for your comment.Best regards,Carlos Mazzeo
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
1 May 2024 by General Manager , Hotel Management
Dear Sobiga, Tanks for the rate and the time that you dedicated to it, dont forget that you always will be welcome.Carlos Mazzeo General Manager
by A verified traveler
Posted 22 Apr 2024
We stay at a number of Marriott Properties but the Sheraton Escazu is one of the best.
Comment from Hotel Management
1 May 2024 by General Manager , Hotel Management
Dear Dan, We cannot put in words haw grateful we are for such kind comments, our staff gives their best to accomplish a good experience for our guests, thanks for the minutes use for this post, hope welcome you soon, you will be always welcome.Carlos Mazzeo General Manager
