Ratings based on 643 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The pool
Comment from Hotel Management
12 Jun 2024 by Sophia CSR, Hotel Management
Hi Alfredo,It is heartwarming to see such a wonderful rating and rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 10 Jun 2024
Motel is in horrible condition
Comment from Hotel Management
11 Jun 2024 by Sophia CSR, Hotel Management
Hi Ray,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 10 Jun 2024
Beautiful
Comment from Hotel Management
10 Jun 2024 by Sophia CSR, Hotel Management
Hi Samuel,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler from Van Nuys
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Sophia CSR, Hotel Management
Hi Jose,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Sophia CSR, Hotel Management
Hi Kenny,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
16 Jun 2024 by Sophia CSR, Hotel Management
Hi Aron,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.
by A verified traveler
Posted 24 May 2024
It's absolutely better than the old owner!
Comment from Hotel Management
25 May 2024 by Sophia CSR, Hotel Management
Hi Quan,We can't thank you enough for sharing your feedback about our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time and our team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 22 May 2024
The hotel is greatly in need of repair and my room was NOT ready for rent. The carpet and walls were dirty with paint peeling on the walls and the tub. Upon my arrival, there was no toilet paper in the room, and the phone and the TV did not work. It took them 4 hours to get the TV working and then the channels were limited, without any local channels. I found a dirty pair of underwear from the previous renter under the desk.
They do offer limited breakfast options.
Comment from Hotel Management
25 May 2024 by Sophia CSR, Hotel Management
Hi Vicki,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 22 May 2024
what was unique about this place was the big coffee stain on the wall no good services bed was dirty bathroom was dirty bath looked like a murder scene. very germaphobic so i decided to clean everything and the wipes were literally black. and brown
Comment from Hotel Management
25 May 2024 by Sophia CSR, Hotel Management
Hi Luis,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
