Ratings based on 437 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Overall it was pretty good, only that the air conditioner so close to the floor and the beds forced us to moved the beds against the other side of the room
Comment from Hotel Management
3 Jun 2024 by Sofia Hon, Hotel Management
Wow! Thank you so much for your lovely review! We are so happy to hear you enjoyed your stay with us! Sorry to hear about the difficulties you experienced! Although our AC units are installed near the ground, their fan output can be directed upwards. Please make sure to ask for help next time, we will gladly adjust according to your liking. Have a wonderful day, best regards!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
28 May 2024 by Sofia Hon, Hotel Management
Thank you for your excellent rating! We are very happy to know that she enjoyed her stay with us. We hope to have the privilege of serving you again very soon. Best regards!
by A verified traveler
Posted 10 May 2024
The cafeteria staff is wonderful and the food as well.
The housekeeper does keeps the room neat and clean.
Comment from Hotel Management
16 May 2024 by Sofia Hon, Hotel Management
Wow! Thank you so much for your lovely review! We are so happy to hear you enjoyed your stay with us! Along with an open-hearted and generous service, cleanliness is one of the major pillars of our operation. Attention to detail and mindful attitude is practiced in every corner of the hotel, especially when hygiene and cleanliness are on the table! So happy we were able to meet your standards! We will always strive to keep improving as to always surpass your expectations. Have a great day, hope to have the privilege of serving you again very soon. Best regards!
by A verified traveler from Franklinton
Posted 7 May 2024
The staff was very friendly and accommodating with our stay. This is a great location.
Comment from Hotel Management
7 May 2024 by Sofia Hon, Hotel Management
Wow! Thank you so much for your lovely review! We are so happy to hear you enjoyed your stay with us! We are blessed with a strategic location. We are close to everything yet away from the noise and traffic of downtown. And the cherry on the pie: just one block away from beautiful Sabana Park, nestled in a residential area with supermarkets, shops and restaurants. Have a great day, hope to have the privilege of serving you again very soon. Best regards!
by A verified traveler
Posted 15 Apr 2024
The property is clean, the food is great, good security
Comment from Hotel Management
16 Apr 2024 by Sofia Hon, Hotel Management
Wow! Thank you so much for your lovely review! We are so happy to hear you enjoyed your stay with us! We are pleased to know that every little detail added up to make your stay a totally successful experience! His comments warm our hearts and encourage us to always seek continuous improvement and excellence, thank you very much. Have a great day, hope to have the privilege of serving you again very soon. Best regards!
by A verified traveler
Posted 28 Mar 2024
This is a beautiful property, I spent a couple of nights here and it was a perfect way to end an amazing trip, the staff could not have been friendlier, service was excellent, the rooms were spotlessly clean. There is so much lovely artwork around the hotel. Breakfast was amazing, there were also lunch and dinner options. From check in to check out I had a great stay and would highly recommend this place. It's so peaceful and relaxing.
Comment from Hotel Management
31 Mar 2024 by Sofia Hon, Hotel Management
Wow! Thank you so much for your lovely review! We are so happy to hear you enjoyed your stay with us! The correct combination of colors and textures fills the environment with a happy, artistic and harmonious energy. Through mosaic and acrylic murals, and accompanied by beautiful gardens, we seek to artistically stimulate our visitors and at the same time offer a relaxing space full of serenity. I'm glad you liked it! Thank you very much for noticing and mentioning it. Have a great day and that you had a great trip back home, hope to have the privilege of serving you again very soon. Best regards!
by A verified traveler from Clovis
Posted 27 Mar 2024
This place was wonderful! Great rooms, comfortable beds, incredible breakfast, staff goes above and beyond and secure parking. It’s also very affordable (except laundry).
Comment from Hotel Management
16 Apr 2024 by Sofia Hon, Hotel Management
Wow! Thank you so much for your lovely review! We are so happy to hear you enjoyed your stay with us!We have so much to be thankful for: our strategic location, great fresh ingredients to make the best breakfast, awesome weather that allows plants and flowers to grow and grow!! But most of all we are thankful for the great staff that place such care and love into everything they do. Just a joy and pride to be a part of this wonderful team! Thank you for noticing and mentioning!Have a great day, hope to have the privilege of serving you again very soon. Best regards!
by A verified traveler
Posted 21 Mar 2024
Quaint property, as advertised. Good amenities, restaurants close by. A bit of a hike if you are walking to the main market area, but we used Uber to get around and always within $5-10$ to get anywhere needed.
Comment from Hotel Management
25 Mar 2024 by Sofia Hon, Hotel Management
Wow! Thank you so much for your lovely review! We are so happy to hear you enjoyed your stay with us! We are blessed with a strategic location. We are close to everything yet away from the noise and traffic of downtown. And the cherry on the pie: just one block away from beautiful Sabana Park, nestled in a residential area with supermarkets, shops and restaurants. Have a great day, hope to have the privilege of serving you again very soon. Best regards!
by A verified traveler
Posted 2 Mar 2024
Room was clean and spacious. Staff were very friendly and accommodating and helped organise a taxi and advise on walking into the city (only a 40 min walk into main plazas). Didn’t use the pool during my time but appreciated the pool towels being provided.
Comment from Hotel Management
5 Mar 2024 by Sofia Hon, Hotel Management
Wow! Thank you so much for your lovely review! We are so happy to hear you enjoyed your stay with us!We have so much to be thankful for: our strategic location, great fresh ingredients to make the best breakfast, awesome weather that allows plants and flowers to grow and grow!! But most of all we are thankful for the great staff that place such care and love into everything they do. Just a joy and pride to be a part of this wonderful team! Thank you for noticing and mentioning!Have a great day, hope to have the privilege of serving you again very soon. Best regards!
by A verified traveler from NEW HYDE PARK
Posted 1 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Sofia Hon, Hotel Management
Thank you for your excellent rating! We are very happy to know that she enjoyed her stay with us. We hope to have the privilege of serving you again very soon. Best regards!
