Ratings based on 464 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Quite , enjoy breakfast every morning
Comment from Hotel Management
30 Apr 2024 by Director of Sales, Hotel Management
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.
by A verified traveler
Posted 17 Apr 2024
Don’t like the area and the kind of people who stays there
Comment from Hotel Management
22 Apr 2024 by Director of Sales, Hotel Management
Thank you for your feedback and I'm sorry you did not have a good stay. If you would like to share specifics with us so we can make improvements please feel free to contact us.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Director of Sales, Hotel Management
Thank you for your feedback. We are sorry that your stay was less than a five. We appreciate you staying with us.
by A verified traveler from copperopolis
Posted 2 Apr 2024
The staff was wonderful, the breakfast was great and plenty for everyone. We selected a room with a fireplace and that was very relaxing.
The only issues we had with the room was sleeping, the mattress was not comfortable, the sofa bed was worse. It was so bad that my sister in law had to sleep on the sofa cushions on top of the mattress and the second night she didn't even open the sofa up, she just slept on the couch. When you are paying $200 a night, the beds should be comfortable
Comment from Hotel Management
4 Apr 2024 by Director of Sales, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you will give us another chance on your next trip back to San Jose.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Director of Sales, Hotel Management
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.
by A verified traveler
Posted 17 Mar 2024
Stayed with family, enjoyed clean room, quiet area, wonderful breakfast.
Comment from Hotel Management
18 Mar 2024 by Jennifer York, Director of Sales, Hotel Management
Thank you so much for the great review! We're so glad you enjoyed your stay, We hope to see you again in the future.
by A verified traveler
Posted 17 Mar 2024
Wish I knew had a Peloton bike in gym. Spacious suites, love accept dogs, water pressure is great in shower and bed firmness is great. Great for a family of 4.
Comment from Hotel Management
18 Mar 2024 by Jennifer York, Director of Sales, Hotel Management
Thank you for your feedback. We're glad you enjoyed your stay with us and we look forward to seeing you again soon.
by A verified traveler
Posted 5 Feb 2024
Dirty, old feeling and not a lot around the location. Stains on the carpet and smudges on the walls. Wouldn’t stay here again.
Comment from Hotel Management
5 Feb 2024 by Director of Sales, Hotel Management
Thank you for taking the time to share your experience with us. We apologize for the issues that you experienced. We will address them with the team and use them for training purposes. We hope to welcome you back whenever your travels bring you back to San Jose.
by A verified traveler
Posted 4 Feb 2024
Hotel was super rundown and dirty. We didn’t even turn on the heat/air due to the mini splits being filthy. Scuff marks on all the furniture, stains on the carpets, dirt smudged on the walls. Super disappointing. Parking is cramped as well. I wouldn’t stay here again.
Comment from Hotel Management
5 Feb 2024 by Director of Sales, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope to welcome you back whenever your travels bring you back to San Jose
by A verified traveler
Great stay
Posted 23 Jan 2024 on HotelsClean, friendly stay. Great breakfast and a ton of other eating options in the adjacent strip mall. Sleeper sofas are getting a little long in the tooth and lacked a secondary arm chair. The acccessible room has very little counter space due to configuration. Great proximity to VTA rail.
Comment from Hotel Management
29 Jan 2024 by Jennifer York, Director of Sales, Hotel Management
Thank you for your review and feedback, we’re so glad you enjoyed your stay. We hope to see you again in the future.
