Ratings based on 1,287 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mabton
Posted 4 May 2024
It was neat. The greeting staff was very friendly and helpful.
by A verified traveler
Posted 1 May 2024
ㅡ
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Ellie,We appreciate your feedback and regret to learn of your experience. Should you wish to discuss your stay further, please don't hesitate to reach out to our management team. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 22 Apr 2024
The bed was uncomfortable and hard.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello EVONY J, We appreciate your feedback regarding your recent stay. Your comments will be shared with our team for their review. Our goal is to ensure all guests have a comfortable experience. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 Apr 2024
Absolutely terrible. Our room was riddled with small roaches. Room was very worn down and it didn’t appear to be renovated very well. Upon checking in, our toilet didn’t flush at all. I notified front desk and no one was ever sent. Good thing it was a simple fix. I fixed it myself. Our front door didn’t even lock. Will never stay at this hotel again.
Comment from Hotel Management
16 Apr 2024 by Manager, Hotel Management
Hello Jeff, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler from Santa Rosa
Posted 14 Apr 2024
There were long term residents at this property. Our neighboring room was very loud like a party was going on. One resident was living in her car as well..We stayed in a delapidated room with a mildewed shower curtain. The bed was clean.They would not allow my husband to check us in and I waited an hour to get a blow dryer from storage. Our maid was the only great thing about the stay. She was very accomodating and nice. From the looks of it, she is doing all of the hard work.I witnessed a man pushing the towel cart yell and bang very agressively on the door of a room and it startled me! I felt unsafe.the whole time we were there.
Comment from Hotel Management
16 Apr 2024 by Manager, Hotel Management
Hello Mary, I'm sorry to hear about your experience at our property. We take all feedback seriously and will address this with the appropriate teams. Your safety and comfort are important to us, and we regret that you felt uneasy during your stay. It's great to hear that our maid provided excellent service to you. We appreciate your feedback and hope you will consider giving us another chance in the future.
by A verified traveler
Posted 9 Apr 2024
This property is in need of a maintenance overhaul. The first room they put us in (2ndflr) the door would not close all the way so it wouldn't lock, we had to be assigned a different room on the third floor. The elevator does not go down from the third floor, so you need to take the stairs to the second floor and the elevator is at the opposite end of the building, so you just take the stairs down to the lobby. The second room the water nozzle in the shower came off in my hand and the bathroom fan made a terrible screeching noise when the light was turned on. The carpets are filthy, and the windows really need to be washed. The bed was comfortable. Will not stay there again.
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Gloria, We appreciate your feedback and apologize for any inconveniences you encountered during your stay. Your comments have been shared with the relevant teams for their immediate attention. Thank you for highlighting the comfortable bed. Should you choose to stay with us again in the future, we hope to provide a more seamless experience for you.
by A verified traveler
Posted 6 Apr 2024
The common/reception area is nice. The room needs a good cleaning and updating. Mold in the bathroom, stains on walls, wallpaper peeling. But lots of bugs. I killed 7 or 8 bugs every day in my room, with more i couldn't be bothered to kill.
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
Hello MARYJANE,We appreciate your feedback on our common areas and have noted your observations regarding your room. Our team will look into the maintenance issues mentioned to ensure improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Manager, Hotel Management
Hello Sergio,We are delighted to hear that you had a pleasant stay at our hotel. We hope to welcome you back soon for another enjoyable experience!
by A verified traveler
Posted 2 Apr 2024
It was clean
Comment from Hotel Management
5 Apr 2024 by Manager, Hotel Management
Hello Sam,We are pleased to hear that you found our hotel clean during your stay. Our team works hard to ensure a comfortable and enjoyable experience for all our guests. If you have any further feedback or concerns, please don't hesitate to contact our management team directly.
by A verified traveler
Posted 2 Apr 2024
We chose the location knowing it was kind of isolated because it was near the venue of the wedding we were attending. We also chose this because we wanted something a little nicer than a motel 6. But honestly save you money and skip.
Place was kind of a dump. Everything was really outdated, clientele at the hotel were kind of sketchy, and the elevator for the third floor didn't work so we had to call to get it to pick us up. Normally that's not that big of a deal but every time we called no one answered. So we'd take the stairs and then see someone sitting at the front desk so not really sure what was going on.
Also, deposit didn't clear once we paid for the room and had to wait forever for it to refund. Never had this happen.
Overall just kind of an isolated dump so I'd recommend staying elsewhere.
Comment from Hotel Management
4 Apr 2024 by Manager, Hotel Management
Hello Andreas, We apologize for any inconveniences you experienced during your stay. Our team strives to ensure all guest interactions are dealt with promptly and professionally. We appreciate your feedback and will address these issues internally. Thank you for choosing our hotel, and we hope your future travels are more enjoyable.
