Ratings based on 462 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Very well located. Plenty of shopping around. Very open and convenient.
Comment from Hotel Management
29 May 2024 by Reservations Manager , Hotel Management
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"
by A verified traveler
Posted 25 May 2024
Good
Comment from Hotel Management
25 May 2024 by Reservations Manager , Hotel Management
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"
by A verified traveler
Posted 21 May 2024
Very friendly and attentive Costa Rican staff... the 19th Century Prestigious Hotel (facade) has been wonderfully updated to the 21st Century...facilities and room...but the best is the Costa Rican staff...typical of Costa Rica, the most outstanding jewel of Costa RISA is the Costa Rican people, "Pura vida, tuanis."
Comment from Hotel Management
21 May 2024 by Reservations Manager , Hotel Management
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by Reservations Manager , Hotel Management
Agradecemos su estadía y comentarios, lamentamos la calificación que nos dejo y esperamos nos de una nueva oportunidad en un nuevo futuro cercano
by A verified traveler
Posted 7 May 2024
The hotel is very nice and is in a great location in San Jose. We walked to many attractions downtown. The staff is friendly and helpful. Valet parking is fantastic.
Comment from Hotel Management
7 May 2024 by Reservations Manager , Hotel Management
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"
by A verified traveler
Posted 6 May 2024
My husband and I stayed here for part of our anniversary trip and this is a great property. It's in a great location, close to everything you would need during your stay. There was a convenience store maybe a 3 minute walk away that we were able to get snacks and water for the room. The staff was great as well. Romy at the front desk and Marvin, who helped with our bags, were both friendly and helpful. I really cannot say enough great things about this hotel. We're already planning our next trip to Costa Rica and when we go back, we're definitely staying at Gran Hotel!
Comment from Hotel Management
6 May 2024 by Reservations Manager , Hotel Management
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.
by A verified traveler
Posted 1 May 2024
Close to museums and National Theater
Comment from Hotel Management
2 May 2024 by Reservations Manager , Hotel Management
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.
by A verified traveler
Posted 22 Apr 2024
Did not like the area.
Comment from Hotel Management
26 Apr 2024 by Reservations Manager , Hotel Management
Thank you for your stay and comments!
by A verified traveler
Posted 14 Apr 2024
Not what I had hoped for. The rooms were very clean and new and everything worked, but the area is spotty around it, and the
Food was sub par, small portions, and expensive.
Comment from Hotel Management
17 Apr 2024 by Reservations Manager , Hotel Management
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"
by A verified traveler
Posted 12 Apr 2024
The hotel staff.was extremely helpful and friendly. They were always keeping an eye out for us and making sure we did not roam in areas that were not safe.
Comment from Hotel Management
12 Apr 2024 by Reservations Manager , Hotel Management
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"
