Ratings based on 962 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Great value for money. I loved how everything is my room was fresh and new. I was able to get some well rest there.
Comment from Hotel Management
29 Apr 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 28 Apr 2024
The room was very nice, so was the bathroom, the bedding! The lobby and even elevators were super nice too. Felt very fancy. They even had a nice lobby store with chips, candy, energy drinks, etc. Also soooooo close to downtown all the best bars and clubs! The staff was exceptionally nice so we will definitely be back!!!
Comment from Hotel Management
29 Apr 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Front Desk, Hotel Management
Hello,Thank you for choosing Four Points. We are sorry if we did not meet your expectation.Sincerely
by A verified traveler
Posted 22 Apr 2024
It was unclear where parking is for the small hotel (4 floors only). Parking is $45/day and there a few overnight options without walking a few blocks. If you have things that need to be brought to the room and you would have to make multiple trips, there is no offer to help or a suggestion on how to get guest belongings to the room. Breakfast options are limited on Sunday at the hotel. The elevator is terribly slow so it makes the most sense to take the stairs in the small hotel except for the fact that you can't take the stairwell down to the first floor. You can take the stairwell down 2 floors, find the indoor stairs, and then take those down to the lobby.
Comment from Hotel Management
24 Apr 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 21 Apr 2024
Sweetest gentleman who checked us in.
Room was clean.
Comment from Hotel Management
23 Apr 2024 by Front Desk, Hotel Management
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely
by A verified traveler
Posted 21 Apr 2024
Every thing
Comment from Hotel Management
23 Apr 2024 by Front Desk, Hotel Management
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely
by A verified traveler
Posted 16 Apr 2024
The location of the room is pretty good. The room is clean and quiet.
I will definitely choose the same hotel if I traveled to the town next time.
Comment from Hotel Management
19 Apr 2024 by Front Desk, Hotel Management
Hello,Thank you for choosing Four Points.Looking forward having you back.Sincerely
by A verified traveler
Posted 15 Apr 2024
The guest parking is $43! Not included in room price. Public parking is cheaper.
Location is great. Walking distance to a lot of places. Room was nice, but u can hear all the road traffic, busses, trolly, people.
Comment from Hotel Management
16 Apr 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 14 Apr 2024
Staff very helpful and great
Comment from Hotel Management
15 Apr 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 10 Apr 2024
Great stay
Comment from Hotel Management
11 Apr 2024 by Front Desk, Hotel Management
Hello,Thank you for staying at Four Points Downtown San Jose.Looking forward having you back.Sincerely
