Best Western Plus San Jose Reviews

Dear Christopher, thank you so much for sharing your comment. We are sorry if your bed wasn’t up to your expectations and you felt the carpet was old and had a smell. We regret for any inconvenient this may caused you. Our hotel is always in constant, making sure that we’ll offer a very plesant stay at our hotel. It was a pleasure to have you with us. We hope to receive you again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

Dear Jesus, thanks for sharing your experience. Our hotel is always in constant renovation, making sure that we’ll offer a very plesant stay at our hotel. Please accept our apologies if you did not find your bathroom in better conditions. We assure you that we are going to take your comments into account and we will check, immediately, all the aspects you mention to improve the conditions for our guest. We are very concerned that the toilet wasn’t properly clean, because our brand and our hotel have very high quality and hygiene standards; which are always carefully followed and observed so this has not supposed to happen. We are very sorry, we are going to share your comment with our staff to improve it immediately. All the water in our facilities is 100% potable and consumable, as part of our effort to eliminate single-use plastic bottles, we do not offer bottled water in the rooms. We assure you that we are going to take your comments into account as soon as possible. Thanks for staying with us. Best regards. Marjorie Espinoza. Guest Relations Manager.

Dear Ramarius, thank you for sharing your comment. We are sorry if your experience wasn’t up to your expectations. We apologize if you felt uncomfortable about the hotel's policies for visitors in the rooms. We are distressed to know that the hot water didn’t work properly in your bathroom. Our maintenance staff will improve this situation to give our guest the best service. As part of the measures and changes made due to COVID-19, room cleaning service is on request. The idea is that no one of our staff enters in the room unless the guest requests it, this way to ensure total peace of mind to our clients about the safety and cleaning of their belongings and their room. The reservation sites have the information available and warn about such measures, however, we offer our sincerest apologies if the reception staff did not make these measures and procedures clear to you at the time of your check-in. We are sorry if the cable service were out for many hours. The Abejones ( “june bugs”, “drones”) are an event and a tradition in Costa Rica. They traditionally come out in large quantities with the appearance of the first rains of the year or their increase. For many, they are annoying or a serious pest, but for some they represent a symbol of the renewal of the environment as a result of the stimulation of humidity. As our lobby and the hallways are open is normal to find different types of these “beetles”, as well as in the rest of the country. Please accept our apologies if the elevator wasn’t as fast as you expected. We’re glad that you had receive an genuine and attentive customer service. Our staff is truly committed to provide our guests the best experience. We assure you that we are going to take your comments into account and we will check, immediately, all the aspects you mention to improve the conditions for our guests. Thank you for your visit. It is always a pleasure being at your service. Warmest regards. Marjorie Espinoza. Guest Relations Manager

Dear Jesus, thank you so much for rating our hotel. We really appreciate our guests' feedback since they let us know exactly how they see our hotel and all the services we offer and provide. We are very sorry if your bathroom was not in the best condition. Please accept our most sincere apologies. We are going to check it immediately, because nothing is more important to us than our guests total satisfaction and well being. It was a pleasure being at your service. Thank you for staying with us. Marjorie Espinoza. Guest Relations Manager.

Dear Bernard, thanks for sharing your kind comments. We are glad that you found our breakfast delicious, our Food & Beverages Staff are always striving to make it as varied and tasty as possible. We are truly happy that you had a pleasant stay and especially, that you felt so satisfied with our staff's customer service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We hope to receive you again soon. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

Dear Kimberly, thanks for sharing your kind comments. We are truly happy that you had a pleasant stay and especially, that you felt so satisfied with our staff's customer service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We hope to receive you again soon. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.